Guest scores & sentiment

From 275 guest reviews · multi-source · as of 2026-07-23

Guests praise the stunning hilltop views, friendly staff, and winter activities. Common complaints include cramped rooms, steep unsafe stairs to mezzanine beds, and limited food options in some reviews.

Dimension scores · cross-source

Location9.5

Rooms9.0

Cleanliness9.0

Facilities8.8

Service8.7

Wi-Fi8.5

Value7.9

＋ PraisedStunning location and views · Attentive and friendly staff · Well-organized excursions · Unique Aurora glass cabin experience

－ ComplaintsSmall room sizes · Steep stairs · Cleaning lapses · Crowded during peak season

KEYIdeal for activity seekers. Caution with steep stairs for elderly/kids; small rooms may not suit those needing space.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.

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Room types · 4

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

View Suite with Sauna

1 × Sofa bed36 ㎡up to 4

This suite features a balcony, private entrance and electric kettle. Please note that some of these rooms have two floors, with the bedroom located on a loft. Some of the rooms are only 1 story, meaning the bedroom is on the ground floor. Please contact the property directly for more information.

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Aurora Suite with Sauna

2 × Twin bed / 1 × Queen bed35 ㎡up to 4

The sauna is the standout feature of this suite. Boasting a private entrance, this suite also features 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The suite features a flat-screen TV, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit has 3 beds.

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View Suite

1 × Sofa bed29 ㎡up to 4

Boasting a private entrance, this suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bidet. Featuring a terrace with mountain views, this suite also features soundproof walls and a flat-screen TV. The unit has 3 beds.

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Aurora Cabin

2 × Twin bed / 1 × Queen bed20 ㎡up to 4

Featuring a glass dome over the bed, this suite offers uninterrupted views of the sky and surrounding nature. There is a private entrance and flat-screen TV.

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Facilities · 60

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableAir conditioningFamily roomsLuggage storageSoundproof roomsHot tub/JacuzziSaunaPacked lunchesParkingPets allowedTerraceSki storageShared lounge/TV areaShuttle service (additional charge)Concierge serviceAllergy-free roomOutdoor furnitureStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during stayGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasFood delivered to guest roomProcess in place to check health of guestsScreens / Barriers between staff and guests for safetyDelivered food - securely coveredInternet accessFishing nearbyNo accessible shuttleNo accessible train station shuttleOffsite parking discounted rates availablePaddle boating nearbyReception hallSecured parkingSki-in/ski-out accessSki storageSnack bar/deliSnow sports gearSpa tub (surcharge)Airport transportation - pickup (surcharge)Airport transportation - drop-off (surcharge)Vegetarian menu options availableAccessible train station shuttleAccessible shuttleWine release eventsFree wired internetHousekeeping on requestNon-smoking roomsRestaurantTour deskNon-smoking throughout