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Candlewood Suites Collingwood by IHG

9.4/ 10Excellent
·Hotels
📍502 Hume Street · Collingwood ↗
📞0062614553333·Official site ↗
2023-12-07 opened· 51 rooms
Offsite parking discounted rates availableAir conditioningFamily roomsLift / ElevatorExpress check-in/check-outSoundproof roomsAll 47 facilities +
Review
Official

The hotel is conveniently located in the heart of Medan facing the popular Merdeka Walk and literally next door to the Bank Indonesia office complex. The Central Business District, major restaurants and shopping centres are in the hotel's immediate vicinity. Lapangan Merdeka in the city centre is a 2-minute walk and Medan central train station is 5 minutes' walk. Belawan Seaport is approximately 2. 4 km from the hotel, Maimun Palace is 3 km away and Masjid Raya (The Great Mosque) is around 3 km away. Polonia Airport is approximately 15 minutes by car from the hotel. This contemporary city hotel is committed to the highest international standards with a wide range of facilities. Guests will be delighted with all that the hotel has to offer, such as the state of the art meeting rooms, various restaurants, lounges and a cafe and a disco. Guests are welcomed to the air-conditioned business hotel in a lobby with 24-hour reception and check-out services, a hotel safe, currency exchange facilities and lift access to the upper floors. Further facilities include a hairdressing salon, wireless Internet access, room and laundry services, and a car park. The aparthotel offers 245 accommodation units in total. The spacious and modern minimalist rooms are furnished with parquet flooring, a work desk and a sofa. In-room facilities include an LCD TV, coffee and tea making facilities, air conditioning, a private bathroom with shower, a double or king-size bed, and a terrace or garden. Other in-room amenities include a direct dial telephone, Internet access, a safe, minibar and central heating. The hotel offers Medan's most complete Thalasso therapy spa facility, which has an outdoor swimming pool with separate children's pool and poolside snack bar, a hot tub, reflexology treatments, a gym, aerobics/yoga room, spinning classes, a steam room and sauna, massage service and other spa treatments.

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Guest scores & sentiment

From 190 guest reviews · multi-source · as of 2026-07-17

Guests highly praise the property’s spotless condition, modern layout, and fully equipped kitchenettes. Staff are consistently friendly and helpful, while the convenient location and free parking add value. Main drawbacks include the absence of a pool and gym, occasional minor issues like sliding beds or lingering cooking odors, and inconsistent housekeeping supply replenishment. Overall, it offers a comfortable, home-like stay with high satisfaction.

Dimension scores · cross-source

Service9.5
Value9.4
Facilities9.4
Cleanliness9.4
Surroundings9.4
Location8.9
＋ PraisedExceptional cleanliness & brand-new condition · Fully equipped kitchenettes for self-catering · Friendly & responsive staff · Modern design & comfortable bedding
－ ComplaintsNo breakfast provided · Occasional equipment noise or malfunctions · No pool or gym facilities · Minor room details need optimization

KEYIdeal for families, road trippers, and extended stays seeking a clean, kitchen-equipped base. Guests prioritizing pools or gyms should note their absence. Request extra bedding and confirm housekeeping schedules upon arrival.

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