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Enjoy Coquimbo

★★★★★·8.2/ 10Recommended
·Hotels
Check-in 04:00 PM / out 12:00 PM
Offsite parking discounted rates availableNightclubFitness facilities (surcharge)Health or beauty spa nearbyLift / ElevatorLuggage storageAll 88 facilities +
Review
Official

Located in Medina's central area, the Sofitel Shahd Al Madinah is an ideal base for exploration. The hotel offers a variety of facilities and services to ensure a comfortable stay, including 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, and portable Wi-Fi rental. Select guest rooms feature LCD/plasma televisions, carpeting, fine linens, mirrors, and slippers. The Sofitel Shahd Al Madinah combines warm hospitality with a lovely ambiance, promising a memorable stay in Medina.

04

Guest scores & sentiment

From 293 guest reviews · multi-source · as of 2026-07-10

Guests praise the sea views, location, beds, and dining service. However, complaints dominate regarding poor maintenance, dirty carpets/bathrooms, inadequate breakfast variety, and street noise, leading to low perceived value.

Dimension scores · cross-source

Location9.3
Value7.8
Service7.7
Facilities7.6
Surroundings7.6
Cleanliness7.5
PraisedExcellent location and sea views · Comfortable beds · Good staff attitude · Spa facilities appreciated
ComplaintsAging facilities and poor maintenance · Poor room cleanliness · Severe noise disturbance · Poor breakfast experience

KEYSuitable for those prioritizing views and dining. Expect aging facilities, hygiene issues, and noise. Not recommended for high standards of cleanliness or value.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and view?
With a 9.3 location score, it offers stunning ocean or city views from spacious rooms, highly praised by couples and business travelers.
roomWhat amenities are in the rooms?
Rooms feature LCD cable TV, comfortable beds, work desks, and free Wi-Fi. While some note aging facilities, overall comfort is appreciated.
diningAre there diverse dining options?
Dining includes Santerra buffet, two bars, and OVO nightclub. Food and service are good, but breakfast variety is limited and often insufficient.
facilityDoes the hotel have fitness or spa facilities?
Yes, it offers a heated pool, sauna, massage, and nearby spa. Pool and spa facilities receive positive feedback, though fitness may incur extra charges.
pros_consWhat are the pros and cons from guests?
Pros: Great views, comfy beds, good service. Cons: Poor maintenance, hygiene issues, inadequate breakfast, severe night noise, leading to low value.
policyWhat are the check-in and check-out times?
Check-in is after 16:00 and check-out before 12:00. Luggage storage, concierge, and cashless payment are available for convenience.
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