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Westend Hotel

★★★★·8.6/ 10Recommended
·Hotels
1956 opened · 2012 renovated· 33 rooms· Check-in 12:00 PM / out 10:00 AM
Full-service spa24-hour front deskFree WiFiDesignated smoking areaBreakfast available (surcharge)Full-service spaAll 8 facilities +
Review
Official

At Westend Hotel, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Arrange your trips to and from the airport using the hotel's convenient transportation services booking. For guests with their own vehicle, parking facilities are provided. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few accommodations at Westend Hotel also include unique design elements like a balcony or terrace. A number of rooms feature cable TV for guest amusement and enjoyment. In certain chosen rooms, bottled water is conveniently available for your use. At Westend Hotel, select bathrooms are equipped with toiletries to enhance your comfort during your stay. A delightful breakfast is the perfect way to begin your day, and at Westend Hotel, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.

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Guest scores & sentiment

From 384 guest reviews · multi-source · as of 2026-07-07

Guests praise the serene environment, diverse amenities, friendly staff, and good food, ideal for families. Common complaints include dampness, low water pressure, weak WiFi, monkey intrusions, and occasional service issues.

Dimension scores · cross-source

Rooms10.0
Location8.6
Facilities8.4
Cleanliness8.3
Service8.2
Value8.1
PraisedBeautiful and tranquil natural setting · Enthusiastic and friendly staff · Good value for money · Well-maintained facilities (pool/hot water)
ComplaintsFar from station, inconvenient transport · Some rooms have old fixtures or odors · Expensive and inconsistent food quality · Booking disputes over extra charges via third parties

KEYSuitable for families seeking relaxation. Avoid rainy season, verify room conditions, and prepare for monkeys.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation?
Located in a serene Matheran setting, it is quiet but remote. Transportation can be inconvenient, sometimes requiring walking or horseback riding.
familyIs this hotel suitable for families? What child facilities are there?
Highly recommended for families. With a facility score of 8.4, it offers pools, games, and evening magic shows, making it ideal for family relaxation.
diningHow is the food quality? Is breakfast available?
Dining is generally praised, especially the Pool Side Restaurant and breakfast. However, breakfast may incur extra charges, and quality can vary.
roomWhat are the room facilities? Is the WiFi good?
Rooms score 10.0 for facilities like minibars and TVs. However, weak WiFi is a common complaint, and some rooms may have dampness or low water pressure.
serviceHow is the service attitude?
Friendly and attentive service is a highlight, with a service dimension score of 8.2. Staff are generally praised for their professionalism and warmth.
pros_consWhat are the main pros and cons?
Pros: Serene environment, rich amenities, friendly service, good food. Cons: Dampness, low water pressure, weak WiFi, monkey intrusions, and remote location.
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