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The ORIENT

★★★★★·9.4/ 10Excellent
·Hotels
2010 opened· 116 rooms· Check-in 04:00 PM / out 12:00 PM
Fitness facilities (surcharge)Air conditioningLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingAll 54 facilities +
Review
Official

At THE ORIENT, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Arrange your trips to and from the airport using the hotel's convenient transportation services booking. Discover the wonders of Kobe with ease by utilizing the services provided by taxi and car hire. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service, luggage storage and safety deposit boxes. At the hotel, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures. At the hotel, utilize the convenient dry cleaning service to maintain your preferred travel attire fresh, allowing you to pack lighter. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service and air conditioning to ensure your comfort and convenience. A few chosen rooms are equipped with daily newspaper, television, in-room video streaming and cable TV to ensure guest amusement. In certain rooms, the hotel offers visitors access to a refrigerator, bottled water, a coffee or tea maker, instant tea and mini bar. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries, bathrobes and towels, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at THE ORIENT, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. At THE ORIENT, catering to your unique requirements is our priority. Guests with particular dietary preferences can choose from an assortment of dishes, featuring kosher and halal choices among other options. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At THE ORIENT, experience the ease of having groceries brought straight to your accommodation through their efficient service. Are you inclined to prepare your own dishes? You will surely appreciate having the on-site shared kitchen available. At THE ORIENT, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by paying a visit to massage, salon and spa for ultimate relaxation. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

04

Guest scores & sentiment

From 588 guest reviews · multi-source · as of 2026-07-04

Guests praise the central location, spacious rooms, stunning 17th-floor harbor views, and attentive service, with breakfast highly rated. Main drawbacks include a small or closed gym, inconsistent front desk efficiency, and occasional noise issues.

Dimension scores · cross-source

Cleanliness9.6
Facilities9.4
Rooms9.3
Service9.3
Location9.1
Value8.8
PraisedHigh-quality breakfast · Prime location · Warm and attentive service · Comfortable and elegant rooms
ComplaintsOccasional facility maintenance lapses · Slow breakfast replenishment · Minor service inconsistencies · Cleaning lapses

KEYIdeal for travelers seeking views, comfort, and dining. Verify gym hours and expect potential front desk delays during peak times.

FAQ · grounded in hotel data & reviews

locationIs the hotel's location and transportation convenient?
Located centrally near Sannomiya Station and shopping areas (score 9.1). While slightly walkable from the station, it offers excellent access to commerce and sightseeing.
diningWhat dining options are available at the hotel?
Offers Western cuisine, exquisite sushi, teppanyaki, and cocktails with harbor views. Breakfast is highly rated, though standalone value is considered average.
familyIs this hotel suitable for families?
Highly suitable for families; allows children, offers kid slippers, extra beds, and free minibars. Rooms are spacious (score 9.3), though the gym may be closed and breakfast costs extra.
businessWhat are the advantages for business travelers?
Business guests appreciate colonial-style luxury rooms, exceptional service (score 9.3), and stunning 17th-floor harbor views. Drawbacks include occasional cold front desk attitudes.
coupleHow is the experience for couples?
Couples rate it highly for ultimate service, luxury rooms, and fine dining. The 17th-floor harbor view is romantic. However, some room views may be obstructed, and breakfast has low standalone value.
roomHow are the room facilities and comfort?
Rooms are spacious and clean with high-end amenities (score 9.3, cleanliness 9.6). Some feature large bathtubs and high water pressure. Drawbacks include average soundproofing and occasional dim lighting.
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