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Quest Southbank

★★★★·9.2/ 10Excellent
QQuest Apartment Hotels·Ascott Star Rewards·Hotels
📍12-16 Kavanagh Street · Melbourne ↗
Fitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outAll 65 facilities +
Review
04

Guest scores & sentiment

From 280 guest reviews · multi-source · as of 2026-07-10

Guests praise the prime location, spacious clean apartments with full amenities, and helpful staff, often receiving upgrades. Common complaints include uncomfortable beds, poor WiFi, AC noise, tight parking, and unclear pricing changes.

Dimension scores · cross-source

Service9.1
Location9.1
Wi-Fi9.0
Rooms9.0
Cleanliness9.0
Value8.8
Facilities8.8
Surroundings8.8
＋ PraisedExcellent location · Friendly and helpful staff · Spacious and clean · Well-equipped and comfortable
－ ComplaintsDifficult and expensive parking · Poor shower design/water leakage · Noise disturbances · Uncomfortable beds

KEYIdeal for families and long stays due to location and amenities. Check bed comfort and WiFi reliability; note parking constraints.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?＋
The location is excellent, steps from Southbank Promenade and Crown Casino. It scores 9.1/10 for location and is highly praised by guests.
diningIs breakfast provided? Are there kitchens in the rooms?＋
Yes, there is an on-site restaurant and coffee shop. All apartments feature fully equipped kitchens for self-catering.
familyIs this hotel suitable for families with children?＋
Yes, it welcomes children with family rooms and kid meals. Families appreciate the spacious apartments and friendly staff.
businessIs it convenient for business travelers? Are there office facilities?＋
Very convenient for business. It is close to the CBD and transport hubs. Free WiFi is available, and concierge services assist with travel arrangements.
coupleHow is the experience for couples? Is it quiet?＋
Couples praise the clean, spacious rooms with laundry. However, some report noise from construction or AC, so request a quiet room if sensitive.
roomWhat are the room types and features like?＋
Rooms are spacious modern apartments with balconies and living areas. While rated 9.0 for rooms, some guests find beds uncomfortable and showers prone to water pooling.
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