Name: Polat Palandöken
Address: İbrahim Polat Cad. Palandöken / Erzurum, Erzurum, TR

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Guest scores & sentiment

From 115 guest reviews · multi-source · as of 2026-07-19

Guests praise the warm staff, renovated facilities, delicious food, and ski convenience. Main complaints involve older rooms with smoke smells, poor soundproofing, high extra costs, and occasional service chaos.

Dimension scores · cross-source

Facilities9.5

Service9.2

Location9.2

Value8.6

Cleanliness8.3

＋ PraisedStaff attentiveness and proactive care for families & children · High-quality, varied dining with allergy accommodations · Spotless cleanliness and newly renovated, functional rooms · Direct slope access and beginner-friendly skiing

－ ComplaintsExtra charges for drinks and add-on services · Outdoor areas lack heating and feel cold at night · Pool temperature issues and limited evening entertainment · Occasional language barriers and renovation expectation gaps

KEYSuitable for families valuing service and ski access. Book renovated upper floors, note soundproofing and extra charges.

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Room types · 6

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

King Suite

1 × Twin bed / 1 × Sofa bed / 1 × Queen bed70 ㎡up to 4

This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit has 4 beds.

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Corner Room

1 × Twin bed / 1 × Queen bed36 ㎡up to 3

Featuring free toiletries, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned triple room features a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit has 2 beds.

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Deluxe Queen Room

1 × Twin bed / 1 × Queen bed32 ㎡up to 3

Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit has 2 beds.

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Deluxe Twin Room

2 × Twin bed / 1 × Sofa bed32 ㎡up to 3

Featuring free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned twin room features a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit has 3 beds.

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Double Room

2 × Twin bedup to 3

The unit has 2 beds.

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RoomDouble Room

Double Room

1 × Queen bedup to 3

The unit offers 1 bed.

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Facilities · 83

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableClubhouseNightclubFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsBBQ facilitiesLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxFax/photocopyingSoundproof roomsFacilities for disabled guestsIroning serviceCar hireSaunaMassage servicesPacked lunchesParkingTerraceSki storageShared lounge/TV areaShuttle service (additional charge)Kid mealsKids' outdoor play equipmentHeated poolBaby safety gatesOutdoor furnitureFruitsSteam roomHammamStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusFire extinguishersFirst aid kit availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsGuest room sealed after cleaningProperty cleaned by professional cleaning companiesCCTV outside propertyAccess to health care professionals24-hour securitySecurity alarmMobile app for room serviceInternet accessFitness facilities (surcharge)Express check-inNightclubNo accessible shuttleNo accessible train station shuttleClubhouseOffsite parking discounted rates availableCharcoal grillPlayground on siteReception hallSecured parkingSelf parking (surcharge)Ski equipment rentals on siteSki-in/ski-out accessSki lessons on siteSki lift privilegesSki storageSnow sports gearSwimming nearbyAirport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Access to nearby indoor poolVegetarian menu options availableAccessible train station shuttleAccessible shuttleWine release eventsFree wired internetFront desk (limited hours)Housekeeping on requestNon-smoking roomsRestaurantRoom service

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Nearby & map

Sights

1

Yakutiye Medrese

monument

14th-century madrasa in Erzurum, Turkey

1.9km

2

Palandöken Mountain

nature

mountain

4.6km

3

Erzurum Mosque

place_of_worship

mosque in Erzurum, eastern Turkey

1.8km

4

Kazım Karabekir Stadium

culture

stadium in Turkey

4.2km

5

Aras Mountains

nature

Mountain Range in Turkey

6.7km

6

Erzurum Museum

museum

museum in Yakutiye District

1.5km

7

Üç Kümbetler

monument

building in Erzurum, Türkiye

1.5km

8

Erzurum Castle

historic

Castle in Erzurum, Turkey

2.0km

1

2

3

4

5

6

7

8

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.