Guest scores & sentiment

From 212 guest reviews · multi-source · as of 2026-07-12

Guests praise HRG concierge service and luxurious amenities. Minor complaints cite outdated units, bugs, bedding quality, and lack of bathtubs.

Dimension scores · cross-source

Wi-Fi10.0

Rooms10.0

Value10.0

Location10.0

Service9.9

Facilities9.7

Cleanliness9.7

Surroundings9.6

＋ PraisedExcellent HRG concierge service · Spacious and well-equipped homes · Convenient beach club and pools · Great for multi-generational gatherings

－ ComplaintsMaintenance and facility issues in some homes · Poor quality bedding · Severe theft incident and indifferent management · Malfunctioning smart thermostats in some units

KEYIdeal for luxury family trips seeking concierge service. Check unit condition and bedding quality beforehand.

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Room types · 5

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Deluxe Three-Bedroom Apartment with Sea View

1 × Extra-large double bed(s) (Super-king size)2200 ㎡up to 3

The pool with a view and hot tub are the special features of this apartment. Guests will find a stovetop, a refrigerator, a dishwasher and an oven in the well-fitted kitchen. The apartment also features a barbecue. The spacious apartment offers air conditioning, a washing machine, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 1 bed.

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Three-Bedroom Apartment

1 × Extra-large double bed(s) (Super-king size)155 ㎡up to 6

This apartment features a DVD player, flat-screen satellite TV and telephone. It has seating and dining areas and a fully equipped kitchen. The bathroom has a shower and offers free toiletries.

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Three-Bedroom Apartment with Sea View

2 × Single bed(s)155 ㎡up to 7

This apartment features a DVD player, flat-screen satellite TV and telephone. It has seating and dining areas, a fully equipped kitchen and a balcony with sea views. The bathroom has a shower and offers free toiletries.

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Two-Bedroom Apartment

2 × Single bed(s)134 ㎡up to 5

This apartment features a DVD player, flat-screen satellite TV and telephone. It has seating and dining areas and a fully equipped kitchen. The bathroom has a shower and offers free toiletries.

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One-Bedroom Apartment

1 × Extra-large double bed(s) (Super-king size)70 ㎡up to 3

This apartment features a DVD player, flat-screen satellite TV and telephone. It has seating and dining areas and a fully equipped kitchen. The bathroom has a shower and offers free toiletries.

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Facilities · 110

All facilities & services listed by the hotel (aggregated across sources).

WiFi availableFree ParkingAir conditioningSwimming poolFamily roomsGardenHikingBBQ facilitiesLift / ElevatorLaundryFishingCyclingSafety deposit boxFax/photocopyingFacilities for disabled guestsIroning serviceTennis courtCar hireChildren's playgroundDry cleaningBreakfast in the roomDivingMassage servicesPacked lunchesGames roomSnorkellingParkingTerraceFree WiFiSpa/wellness centerBarber/beauty shopTable tennisGolf courseAirport shuttleBabysitting/child servicesDartsKaraokeCasinoOutdoor poolSun terracePrivate check-in/check-outDaily housekeepingAccessible parkingAirport shuttle (additional charge)Parking garageShuttle service (additional charge)Minimarket on siteConcierge serviceSpecial diet menus - on requestGrocery deliveriesKid mealsSnack barKids' outdoor play equipmentATM/cash machine on sitePool with viewElectric vehicle charging stationWater sport facilities on siteEvening entertainmentPool barNightclub/DJOutdoor furniturePicnic areaWine/champagneAirport drop offAirport pick upFruitsShallow endSpa/wellness center servicesKids' poolSpa/wellness center servicesBeauty ServicesYoga classesCoffee Shop on sitePersonal trainerSun loungers or beach chairsSun umbrellasBeachShuttle serviceStaff adhere to local safety protocolsCleaning standards that are effective against CoronavirusPhysical distancing rules followedCashless payment availableFire extinguishersSanitized tableware & silverwareInvoice providedSmoke alarmsProperty cleaned by professional cleaning companiesPhysical distancing in dining areasKey accessFood delivered to guest roomProcess in place to check health of guestsAccess to health care professionals24-hour securityDelivered food - securely coveredSecurity alarmWalking toursBreakfast takeaway containersBike toursTour/class on local cultureLive music/performanceBroadcast Live sport eventsHappy hourNon-smoking roomsRestaurantRoom serviceTour deskNon-smoking throughoutWheelchair accessibleLaundry washed per local authority guidelinesFitness center