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Family Hotel Serena

★★★★·9.0/ 10Recommended
·Hotels
Check-in 03:00 PM / out 10:00 AM
Offsite parking discounted rates availableClubhouseElectric bicycle charging stationHealth or beauty spa nearbyAir conditioningSwimming poolAll 112 facilities +
Review
Official

A characteristic mountain building, the Serena is near the center of Andalo, 984 feet from the Paganella ski slopes. It offers a spa, and rooms with views of the Dolomites and free Wi-Fi. The restaurant of Serena Hotel offers a choice of 3 different menus, with vegetarian options and characteristic specialties. Gala dinners are served weekly. The spa of this superior 4-star hotel includes a sauna and Turkish bath. Massages and treatments can be booked. All rooms feature an LCD TV and a private bathroom. Breakfast is an abundant buffet, with pastries, cakes and cold cuts.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-17

Guests overwhelmingly praise the exceptional staff, high-quality dining, and outstanding children’s facilities. Rooms are clean, comfortable, and well-located near ski lifts. Minor drawbacks include average soundproofing, limited storage in some rooms, and a compact spa area.

Dimension scores · cross-source

Service10.0
Facilities9.8
Cleanliness9.8
Surroundings9.8
Value9.0
Location9.0
PraisedExceptional food quality · Professional and caring childcare · Friendly and attentive service · High cleanliness standards
ComplaintsAverage soundproofing · Compact room sizes · Disputes over activity area management

KEYIdeal for families and skiers. Request quiet floors if noise-sensitive. Young children's parents should utilize the dedicated nursery and mini-club.

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