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Grand Mercure Hanoi

★★★★★·7.8/ 10Good
·Hotels
2022 opened· 181 rooms· Check-in 02:00 PM / out 12:00 PM
Outdoor poolFitness centerFree WiFiFree ParkingBusiness CenterAll 84 facilities +
Review
FlyerKey verdict

Accor Live Limitless members enjoy upgrades and breakfast; slightly remote location but comfortable service suits business travelers seeking value.

Property information · Agoda

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. The hotel offers taxi amenities to assist you in discovering your desired offerings in Hanoi. When arriving by car, you'll be grateful for the on-site complimentary parking at hotel. The hotel offers reception amenities including concierge service, express check-in or check-out, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require assistance, the ticket service and tours can also aid in booking tickets and securing reservations at the finest shows and events in the vicinity. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind. Several chosen accommodations at Grand Mercure Hanoi have a separate living room incorporated into the room design. In select rooms, visitors can enjoy a touch of amusement with the availability of television and cable TV for their entertainment needs. Within specific rooms, a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers. To experience refined leisure, do not miss the opportunity to drop by the executive lounge. Start your day stress-free at Grand Mercure Hanoi as breakfast is made available for you on the premises. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day, engage in the entertaining activities available at Grand Mercure Hanoi. Unwind and conclude each day delightfully by stopping by massage, steam room, spa and sauna, ensuring a soothing experience. Unwind by the pool at hotel and cherish a leisurely moment. Enjoy a refreshing beverage al fresco at hotel's poolside bar savoring your preferred concoction. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

惊喜之旅|河内美爵大酒店|豪华套房

  • Excellent member benefits: Upgraded to luxury suite without negotiation, including double breakfast, late checkout, and lounge access.
  • Outstanding rooms and design: 80sqm corner suite with Radisson Blu-style decor, good hardware, and refined soft furnishings, though curtain privacy is slightly weak.
  • Mediocre dining: Breakfast has fewer options than peers; afternoon tea is average; dinner's squid was tough.
  • Strong public area vibe: Stunning lounge decor with bold colors, but pool and gym are small and average in size.
2026-06-29

哈利的移动城堡 · 2026-06-29 · Source ↗

See all 1 reports →
04

Guest scores & sentiment

From 535 guest reviews · multi-source · as of 2026-07-05

Guests praise the exceptional staff service, spacious modern rooms, and excellent executive lounge. Common complaints include noise from nearby construction sites, limited availability of facilities like the pool and sky bar, repetitive breakfast options, and occasional billing issues.

Dimension scores · cross-source

Service9.6
Cleanliness9.5
Value9.4
Location9.3
Facilities9.0
Surroundings9.0
+ PraisedModern design and comfortable facilities · Friendly and helpful staff · Delicious and varied breakfast · Convenient location
- ComplaintsNo bathtub in some rooms · Pool too small for children · Slow and unstable Wi-Fi · Paid coffee despite 5-star status

KEYIdeal for guests valuing service and lounge perks. Book with awareness of construction noise, confirm breakfast inclusion, and check facility availability.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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