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The Cliff Bay

★★★★★·9.4/ 10Excellent
·Hotels
Arcade/game roomComprehensive recycling policyMeeting roomsFitness facilitiesFull-service spa24-hour front deskAll 41 facilities +
Review
Official

ELEGANCE AND SEA ACCESS. . . classic, sophisticated, gourmet cuisine, direct sea access, views, quality service, spa, healthclub, free Wi-Fi. . . The Atlantic Ocean stretches as far as the eye can see at the foot of The Cliff Bay. . . Perched on the top of a natural promontory, the hotel is surrounded by gardens - with innumerable secluded corners and centenary palm trees extending to the very edge of the cliff face. The panorama is completed by a magnificent view over the bay of Funchal to the east of the hotel. This 5 star hotel, one of Porto Bay Hotels premium resorts, assures that every single little detail has been carefully conceived to present genuine peace, well-being and elegance. In the hotel's sea access area one can combine the Atlantic Ocean breeze with the spell-binding views when choosing the new pontoons and solariums. The most influential restaurant guide in the world, the Michelin Guide, has awarded the Il Gallo d'Oro, The Cliff Bay's gourmet restaurant, run by Chef Benoît Sinthon, with two stars.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise exceptional staff service, well-maintained facilities, and stunning views, with high repeat visit rates. Main complaints include some dated rooms needing refurbishment, inconsistent breakfast temperatures, cold outdoor pools in winter, parking fee changes, and subpar fitness facilities.

Dimension scores · cross-source

Cleanliness9.8
Location9.8
Service9.6
Facilities9.6
Surroundings9.6
Value9.4
PraisedExcellent and friendly service · Spacious, clean, and comfortable rooms · Beautiful sea views · High-quality breakfast and dining
ComplaintsSome facilities appear dated · Parking fees cause dissatisfaction · Views or noise issues in specific rooms · Occasional hygiene details lacking

KEYIdeal for service-focused travelers seeking sea views. Verify room condition, breakfast heat, and parking fees beforehand.

FAQ · grounded in hotel data & reviews

locationHow is the location and view at The Cliff Bay?
Located on the waterfront with spectacular views (Environment score 9.6/10), near CR7 Museum and Funchal Farmers Market. Guests highly praise the prime location and open vistas.
diningWhat are the dining options and breakfast quality like?
Offers international cuisine at Il Gallo d'Oro and 24-hour room service. Breakfast has extensive options (99% recommend rate), though some guests noted inconsistent heat temperatures in winter.
serviceHow is the level of service at the hotel?
Service is highly praised with enthusiastic and professional staff (Service score 9.6/10). Multilingual staff offer concierge, babysitting, and luggage storage. High satisfaction and repeat visit rates.
facilityWhat leisure and fitness facilities are available?
Features full-service spa, indoor/outdoor pools, sauna, steam room, and fitness center. Facilities are well-maintained (Score 9.6/10), but some note cold outdoor pools in winter and lower fitness standards.
roomHow are the comfort and condition of the rooms?
Rooms are spacious and comfortable with excellent cleanliness (Cleanliness score 9.8/10). However, some areas appear dated, and specific rooms may have noise or view issues; verify room condition upon booking.
policyWhat are the check-in/out times and pet policy?
Check-in is at 14:00 and check-out at 12:00. Pets are not allowed, and children are not permitted. Free self-parking is available, though there were past feedbacks on parking fee changes.
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