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ITC Grand Chola, a Luxury Collection Hotel, Chennai

★★★★★·9.4/ 10Excellent
TThe Luxury Collection·Marriott Bonvoy·Hotels
2012 opened· Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableElectric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolAll 80 facilities +
Review
Official

ITC Grand Chola, a Luxury Collection Hotel, Chennai offers top-notch services and amenities, ensuring guests experience utmost comfort. Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as concierge service and express check-in or check-out are available to accommodate your requirements. Traveling with minimal luggage is achievable at ITC Grand Chola, a Luxury Collection Hotel, Chennai due to the hotel's dry cleaning service ensuring your garments stay fresh. Room amenities feature daily housekeeping, allowing you to unwind and make the most of your visit. Each accommodation at ITC Grand Chola, a Luxury Collection Hotel, Chennai is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In select rooms, guests can enjoy a touch of amusement with the availability of cable TV for their entertainment. Rest assured, in a few chosen rooms, the presence of mini bar can be found. Maintain your cleanliness and comfort using a hair dryer and bathrobes available in select guest restrooms. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 485 guest reviews · multi-source · as of 2026-07-05

Guests praise exceptional service, dining, and comfort, highlighting personalized care. Complaints focus on room noise, aging facilities, cleanliness lapses, and food safety, though management recovery is appreciated.

Dimension scores · cross-source

Cleanliness9.5
Location9.4
Service9.3
Value9.1
Facilities9.0
Surroundings9.0
PraisedEnthusiastic and professional staff · Spacious and clean rooms · Rich breakfast variety · Good facilities (pool/spa)
ComplaintsLong check-in waits · High dining prices · Maintenance issues · Hygiene concerns

KEYIdeal for service and dining seekers. Avoid rooms near plant rooms, expect some aging, and monitor food hygiene.

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