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Hotel Secreto

★★★★·9.4/ 10Excellent
·Hotels
📍Sección Lote 11, Isla Mujeres, QROO, 77400 · Isla Mujeres ↗
📞+529988771039
Fitness facilitiesFull-service spa24-hour front deskLuggage storageFree WiFiConcierge serviceAll 15 facilities +
Review
Official

When you stay at Hotel Secreto in Isla Mujeres, you'll be on the beach, a 1-minute drive from Norte Beach and 10 minutes from Dolphin Discovery. This 4-star hotel is 7 mi (11. 3 km) from Las Americas Cancun Mall and 11. 2 mi (18 km) from Tortuga Beach. Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access and concierge services. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite. Take advantage of the hotel's room service (during limited hours). Make yourself at home in one of the 12 individually furnished guestrooms. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the secluded location, spacious rooms, and exceptional personalized service. Common complaints include silent room downgrades, lack of signage, unheated pool, non-swimmable beach, and occasional cleanliness issues.

Dimension scores · cross-source

Facilities9.4
Cleanliness9.4
Surroundings9.4
Service9.0
Value9.0
Location9.0
＋ PraisedExceptional and personalized staff service · Spacious, comfortable rooms with excellent bedding · Quiet, private location near the beach · Stunning ocean views from upper floors
－ ComplaintsSome rooms lack balconies or views · Insufficient storage space in rooms · Unheated pool with cold water · Discrepancies between booked and actual room types

KEYIdeal for those seeking tranquility and privacy. Verify room type to avoid downgrades; accept non-swimmable beach and unheated pool.

FAQ · grounded in hotel data & reviews

locationIs the hotel location quiet and private? Is it convenient?＋
Located in the heart of Isla Mujeres, it is praised for its secluded and quiet atmosphere. However, the entrance lacks signage, making it hard to find, and nearby beaches are not swimmable.
coupleIs this hotel suitable for couples?＋
Highly recommended for couples. 88 guests praised the private environment, spacious rooms, and exceptional service, especially recommending high-floor sea-view rooms. The overall recommendation rate is 99%.
familyWhat should I know if traveling with children?＋
Families appreciate the quiet atmosphere and proximity to Playa Norte. Note that the pool is unheated and occasionally dirty, there may be construction noise, and HVAC/hot water issues have been reported.
roomHow are the room facilities? Are downgrades common?＋
Rooms are spacious with free WiFi and rainfall showers. However, some guests reported silent room downgrades, lack of balconies in some categories, and insufficient storage space.
diningDoes the hotel offer breakfast or dining services?＋
Specific details regarding breakfast or dining services are not provided in the available information. Please contact the front desk directly for inquiries.
facilityWhat leisure and fitness facilities are available?＋
Facilities include a full-service spa, outdoor pool, and fully equipped fitness center. It also offers 24-hour front desk, luggage storage, wheelchair accessibility, and is a smoke-free property.
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