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Shangri-la Karesansui Hotel

★★★★★
·Guest houses
24-hour front deskGardenLuggage storageParkingTerraceFree WiFiAll 15 facilities +
Review
04

Guest scores & sentiment

From 94 guest reviews · multi-source · as of 2026-07-23

Guests praise the exceptional hospitality, warm heating, and old town location. Criticisms focus on the unique Karesansui design causing safety hazards due to uneven floors, poor soundproofing, cramped spaces, and language barriers.

Dimension scores · cross-source

Wi-Fi10.0
Location9.9
Rooms9.6
Service9.6
Cleanliness9.3
Value9.2
Facilities8.9
Surroundings8.8
+ PraisedWarm and attentive service · Delicious and varied breakfast · Comfortable heated floors · Cozy, homestay-like atmosphere
- ComplaintsMany steps make luggage handling difficult · Some bathrooms are cramped · Impractical design/steps · Uneven stone floors

KEYIdeal for those seeking unique design and service. Not suitable for mobility issues due to stone floors; verify soundproofing and hot water availability.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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