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Playa Azul Cozumel

★★★★·9.2/ 10Excellent
·Hotels
10 rooms· Check-in 02:00 PM / out 12:00 PM
Offsite parking discounted rates availableHealth or beauty spa nearbyAir conditioningSwimming poolFamily roomsLift / ElevatorAll 82 facilities +
Review
Official

This hotel is located in the Northern hotel zone, only 5 minutes from the airport and the city centre. The hotel comprises a total of 50 rooms with ocean views and featuring a balcony or terrace. The hotel features a swimming pool in front of the sea and a children's pool area. The hotel offers a hearty breakfast buffet each morning. In addition, the hotel has a diving store and spa services within its facilities.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the quiet atmosphere, excellent beach snorkeling, and friendly staff, noting good value. Common complaints include dated facilities, poor Wi-Fi, slow food service, short beds, missing fridges, and rare severe hygiene or service failures.

Dimension scores · cross-source

Service9.4
Cleanliness9.2
Value9.0
Location9.0
Surroundings8.8
Facilities8.6
PraisedExcellent beach and snorkeling · Friendly and attentive staff · Quiet and intimate atmosphere · High-quality breakfast
ComplaintsDated facilities · Room noise or maintenance issues · Slow food service · Severe room issues upon check-in

KEYIdeal for quiet seekers and snorkelers valuing staff. Those sensitive to Wi-Fi, facility age, or service speed should verify room details.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation?
Located on the Cozumel coast with Caribbean views, it scores 9.0 for location. Guests appreciate the quiet atmosphere and proximity to attractions, despite some dated facilities.
diningWhat are the dining options and breakfast like?
Offers a rich breakfast buffet and beach snack bar. While dining options are abundant, some guests note slow service and occasionally cold dinner items.
familyIs this hotel suitable for families?
Family-friendly with kids' meals and pet allowance. Parents praise staff and snorkeling, but some report dated facilities, poor Wi-Fi, and maintenance issues like leaks.
coupleWhat are the advantages for couples?
Couples highly rate the quiet atmosphere and beach snorkeling for its value. 74 guests praised the attentive staff, though some noted occasional noise or hygiene concerns.
roomWhat are the room facilities and bed conditions like?
Rooms feature satellite TV, free Wi-Fi, and private balconies. However, some guests report short beds, dated facilities, and missing fridges in certain rooms.
serviceHow is the level of service?
Service scores 9.4, with staff praised for being friendly and professional. Express check-in/out and room service are available, though rare severe service failures were noted.
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