Hotel Fire & Ice Düsseldorf/Neuss
·Hotels
Check-in 04:00 PM / out 11:00 AM
Electric bicycle charging stationNightclubFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningFamily roomsAll 79 facilities +
04
Guest scores & sentiment
From 150 guest reviews · multi-source · as of 2026-07-18
Guests praise the Alpine decor, spacious rooms, excellent breakfast, and indoor ski slope. Common complaints include high dining prices, rigid dinner buffets, occasional hygiene issues (bedding, bathrooms), and minor facility flaws like firm mattresses or missing wardrobes.
Dimension scores · cross-source
Surroundings9.0
Service8.8
Facilities8.7
Cleanliness8.7
Value7.3
Location6.7
＋ PraisedExcellent and varied breakfast · Friendly and professional staff · Great ski facilities and location · Spacious and comfortable rooms
－ ComplaintsExtra fees for parking/beds · Hygiene issues (bugs/stains) · Poor Wi-Fi connectivity · Mattress/pillow comfort issues
KEYIdeal for families seeking ski experiences or quiet getaways. Book restaurants early, inspect room details, and expect higher dining costs.
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Room types · 3
Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).
Family Suite (2 Adults + 2 Children)
1 × Double bed42 ㎡up to 4
Spacious suite with classic wooden interiors, a seating area and a flat-screen TV.
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Superior Chalet
1 × Queen bed25 ㎡up to 2
This tree chalet features a smart TV and a spacious terrace.
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Premium Double or Twin Room
2 × Twin bed / 1 × Double bed24 ㎡up to 3
Spacious room decorated in warm colors, with classic wooden interiors and a flat-screen TV.
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Facilities · 79
All facilities & services listed by the hotel (aggregated across sources).
Electric bicycle charging stationNightclubFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxFax/photocopyingSoundproof roomsIroning serviceSaunaMassage servicesPacked lunchesParkingTerraceSki storageBoard games/puzzlesShuttle service (additional charge)Concierge serviceAllergy-free roomKid mealsEvening entertainmentOutdoor furnitureFruitsPet bowlsSteam roomPet basketHammamStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsProperty cleaned by professional cleaning companiesPhysical distancing in dining areasFood delivered to guest roomCCTV outside property24-hour securityDelivered food - securely coveredSecurity alarmKey card accessMobile app for room serviceBroadcast Live sport eventsInternet accessFitness facilities (surcharge)Express check-inNightclubNo accessible shuttleElectric bicycle charging stationReception hallSecured parkingSelf parking (surcharge)Ski equipment rentals on siteSki-in/ski-out accessSki lessons on siteSki lift privilegesSki storageSnow sports gearTelevision in common areasVegetarian menu options availableAccessible shuttleWine release eventsFree wired internetFront desk (limited hours)Golf cartHealth or beauty spa nearbyNon-smoking roomsRestaurantNon-smoking throughout
N
Nearby & map
DiningSights
1
Anthony's Kitchen
Innovative, International · ★ Michelin
€€€€
Host and proprietor Anthony Sarpong runs an appealing restaurant-cum-cookery school. The Ghanaian-born chef is supported by a dedicated team, whose carefully considered dishes present a modern take on African culinary traditions. There are two set menus: "The Expedition" and the vegetarian "Green Journey", each available in a four-, five- or six-course format. Dishes such as "plantain, pear, savoy cabbage" or "suya kebab, fufu, peanut" are every bit as in tune with the times as the refined, stylish decor, the open kitchen and the easy-going atmosphere. The chefs serve the food themselves. Afte
9.8km
2
Zwanzig23 by Lukas Jakobi
Creative, Seasonal Cuisine · ★ Michelin
€€€€
In October 2023, Lukas Jakobi unveiled an interesting trendy and modern culinary concept in Düsseldorf's Bilk neighbourhood. The two set menus, dubbed "Vegan" and "Not vegan", each comprise nine creative courses. The dishes are stripped back to the essentials and made using excellent ingredients, the provenance of 80% of which is the region. "Taste the Waste", for example, demonstrates the restaurant's efforts to reduce waste through a variety of components and presents "leftovers" in a sophisticated culinary way. Fermented foods, soy sauces, garum and kombucha are all produced on site, along
9.9km
3
Agata's
Creative, Seasonal Cuisine · ★ Michelin
€€€€
The restaurant is known for its creative dishes, in which ingenuity, seasonality and international influences, as well as top-quality ingredients are successfully combined. The set menu comprises six to eight courses and also comes in a vegetarian version; on Wed and Thu, there is an additional four-course option. The extensive selection of international wines includes an impressive choice of Rieslings; astute recommendations come courtesy of the experienced and charming front-of-house team led by proprietress Agata Reul. An elegant yet warm and inviting interior, where modern design, earthy t
10.0km
4
Herzog von Burgund
Farm to table, Classic Cuisine
€€
First you admire the attractive exterior of this stylish townhouse. Then, inside, the impressive, heritage-protected staircase. The two dining spaces (Erftzimmer and Gartenzimmer) form a classically elegant setting – the paintings by Düsseldorf artist Markus Tollmann draw the eye. The menu has a seasonal focus, and Wiener schnitzel is a house speciality. Friendly and experienced waitstaff. Delightful outdoor seating: The terrace is a verdant oasis in the heart of the city!
4.0km
5
Spitzweg
student_food, german
€€€
This place has been serving up consistently good food for years – there's a reason why it attracts so many regulars. On the menu: seasonal, regional and international dishes. The sleek, modern decor boasting a bold red colour scheme and paintings on the walls is stylish. Friendly and professional service. The lively terrace set up on the pavement is a lovely place to sit. There is also an annexe for private events.
4.4km
6
Gasthaus Stappen
Seasonal Cuisine, International
€€
Steeped in tradition, this establishment is run with great dedication. Diners are drawn by the attentive service provided by the friendly and adept staff, as well as the excellent food. The regional cuisine is replete with international influences. The leafy terrace is delightful in summer. Ask about the wine tastings held in the wine shop. Tip: There are chic, modern guestrooms should you wish to stay overnight. N.B. card payment only.
8.1km
7
Fleher Hof
Regional Cuisine
€€
A little out of the way, this traditional restaurant has a cosy interior, with all the charm of wood-panelled walls, old floorboards and wooden tables. Then there is the tasty cuisine, which includes flavoursome classics with a modern touch. Choose from the à la carte selection, or opt for one of the set menus ("Hof Menü", "Bistro Menü" or vegetarian). This pleasant restaurant is popular, so be sure to book in good time! N.B. Although finding a parking space may not be easy, it's definitely worth coming.
8.8km
8
Lido Hafen
Modern Cuisine, Seasonal Cuisine
€€€€
The location in the MedienHafen (Media Harbour) is remarkable in its own right: the restaurant occupies a minimalist glass cube hovering over the water, accessible via a bridge. The dedicated owners are a husband-and-wife team, who some might know from the restaurants Fritz's Frau Franzi and Pink Pepper. Ramona Kriegel heads up the friendly and professional service team while Benjamin Kriegel prepares a modern set menu comprising five to seven courses. The chef takes pride in his ingredients, which are always in season and of the finest quality. Wine pairings available.
8.8km
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Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.