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Grand Fiesta Americana Sumiya Cuernavaca

★★★★·9.0/ 10Recommended
·Hotels
📍Int. Fraccionamiento Sumiya S/N, Col. Jose Parres Jiutepec, Jiutepec, MOR, 62550 · Jiutepec ↗
Full-service spaSwimming pool24-hour front deskGardenLuggage storageTerraceAll 24 facilities +
Review
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the Japanese-themed gardens, Sumiya restaurant's food, and attentive staff (especially Heber). Complaints focus on room wear/odors, pool hygiene, slow buffet replenishment, long check-in waits, and minor service oversights.

Dimension scores · cross-source

Facilities8.6
Cleanliness8.6
Surroundings8.6
Service8.2
Location8.2
Value7.2
＋ PraisedEnthusiastic and professional staff · Japanese ambiance and beautiful environment · Good food taste and quality · Beautiful Japanese ambiance and gardens
－ ComplaintsSome rooms are old or smelly · Chaotic weekend dining service · Pool water causes skin irritation · High prices and limited options

KEYIdeal for Japanese ambiance lovers. Expect potential room wear, pool issues, and slow buffet restocking. Confirm room condition upon booking.

FAQ · grounded in hotel data & reviews

locationWhat is the environment and atmosphere like?＋
The hotel features beautiful Japanese-themed landscapes and lush greenery. With an environment score of 8.6 from 205 reviews, guests highly praise the serene garden atmosphere.
diningWhat dining options are available and how is the reputation?＋
The hotel offers exquisite Asian cuisine at Sumiya restaurant, plus a poolside bar and room service. While Sumiya is highly praised, some guests note occasional delays in buffet replenishment.
familyIs this hotel suitable for family trips?＋
Although many families visit and appreciate the ambiance, the hotel policy states 'Children not allowed'. Please contact the hotel directly to confirm specific reception policies before booking.
coupleHow is the experience for couples?＋
Couples highly rate the Japanese garden ambiance and attentive staff like Heber. Main concerns include worn facilities in some areas, occasional elevator issues, and unstable hot water.
roomWhat is the condition of the rooms?＋
The hotel offers 163 air-conditioned rooms with private balconies and down comforters, plus free WiFi. However, some guests report worn facilities or odors, so early communication is advised.
facilityWhat leisure and fitness facilities are available?＋
Facilities include a full-service spa, outdoor pool, 24-hour gym, and Japanese garden. Note that some guests reported poor pool hygiene and flies, so check cleanliness before use.
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