Name: The Swan At Hay
Address: Church Street, Hay-on-Wye, GB

Official

Enjoy stunning views from the terrace and garden at The Swan at Hay Hotel, a sophisticated upscale hotel in Hereford. Indulge in British cuisine at one of the two onsite restaurants, including The Garden Room, or enjoy convenient room service. Unwind with a drink at the bar/lounge after a busy day exploring nearby attractions like Hay Castle and the River Wye, both within a short walk. The hotel offers 19 individually decorated guestrooms, each equipped with complimentary Wi-Fi, cable TV, and coffee/tea makers. Start your day with a full breakfast (fee applies) before utilizing the hotel's meeting rooms or taking advantage of the express check-out and luggage storage. Free self-parking is available onsite. Just a short drive away, you'll find Brecon Beacons National Park, perfect for a day trip.

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Guest scores & sentiment

From 289 guest reviews · multi-source · as of 2026-07-10

Guests praise friendly staff, prime location, and excellent breakfast. Common complaints include small/dated rooms, maintenance issues, limited parking, noise, and high prices.

Dimension scores · cross-source

Location9.0

Surroundings8.4

Facilities8.2

Value8.0

Service8.0

Cleanliness8.0

＋ PraisedFriendly and professional staff · Convenient location · Lovely garden and bar atmosphere · Varied breakfast options

－ ComplaintsSmall rooms or dated facilities · Noise issues · No elevator · Inconsistent dining experience

KEYSuitable for those valuing service/location. Confirm parking early; expect small/older rooms. Avoid street-facing rooms if noise-sensitive.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?＋

Rated 9.0 for location, it sits in Hay-on-Wye near Offa’s Dyke and Brecon Beacons, with shops and pubs nearby.

diningHow is the breakfast and dining experience?＋

Breakfast is highly praised. The restaurant serves classic British cuisine and award-winning ales, though dinner quality varies and prices are considered high by some.

serviceWhat is the staff attitude like?＋

Service scored 8.0. Guests consistently praise the friendly, professional, and attentive staff as a major highlight.

roomWhat are the room conditions like? Are they suitable for staying?＋

Rooms are uniquely designed but often described as small or dated. Issues include maintenance flaws, poor soundproofing, and uncomfortable beds.

policyWhat are the check-in and check-out times?＋

Check-in is at 15:00 and check-out at 11:00. Express and private check-in/out services are available.

familyIs this hotel suitable for families with children?＋

Yes, it allows children, offers kid meals, and has family rooms. However, limited parking and noise issues should be considered.

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Room types · 6

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Deluxe Double Room

1 × Queen bed / 2 × Twin bed18 ㎡up to 3

Currently the best rooms in the house, the four deluxe rooms are all on the first floor and larger than the other rooms, providing more space to relax. Three of the four deluxe rooms can be used as a twin room. Please advise at reservation stage if you would prefer two single beds.

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Double Room

1 × Double bed18 ㎡up to 2

All rooms have a private bathroom with a shower and toiletries, while there is also a flat-screen TV with Freeview and a free tea tray in the room. Four of these rooms are in the main building and four are located in our outside courtyard area. They are popular because of their individuality.

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Superior Double Room

1 × Queen bed / 2 × Twin bed18 ㎡up to 2

These rooms are all different in shape and size and are popular because of their individuality. Some of them have double-height ceilings. Some have views of the garden, while other rooms overlook the Radnorshire hills. All our rooms have private bathrooms, a tea and coffee tray and flat-screen TV.

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Superior Twin Room

2 × Twin bed / 1 × Queen bed6 ㎡up to 3

The superior twin rooms are located on the 2nd floor, facing a quiet side-street with views across the countryside. Each room as a tea and coffee making tray, private bathroom and flat-screen TV.

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Single Room

1 × Twin bed4 ㎡up to 1

The single room provides a private entrance, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.

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Classic Double Room, 1 Double Bed

1 × Double bedup to 2

1 Double BedOverlooking the city Internet - Free WiFi Entertainment - 32-inch TV with cable channelsFood & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free tea bags/instant coffeeSleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Laptop workspace, iron/ironing board (on request), and wardrobe or closetComfort - Daily housekeeping and heatingNeed to Know - Housekeeping on requestNon-Smoking, pet friendly

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Facilities · 54

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableFamily roomsLuggage storageExpress check-in/check-outFacilities for disabled guestsPacked lunchesParkingPets allowedTerracePrivate check-in/check-outShared lounge/TV areaKid mealsOutdoor furnitureFruitsStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningPhysical distancing in dining areasKey accessFood delivered to guest room24-hour securityDelivered food - securely coveredInternet accessJapanese gardenFishing nearbyExpress check-inOffsite parking discounted rates availablePaddle boating nearbyReception hallSecured parkingSelf parking (surcharge)Snack bar/deliTelevision in common areasVegetarian menu options availableWine release eventsFree wired internetHorse riding nearbyNon-smoking roomsRestaurantRoom serviceNon-smoking throughoutWheelchair accessible

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Nearby & map

DiningSights

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The Bull's Head

Traditional Cuisine

££

Nestled in a lush valley bordered by the Black Mountains, this former drovers' inn is separated from Hay-on-Wye by a six-mile single-track road. It retains a homely charm, boasting flagstone floors, slate walls and open fires. Unfussy, ingredient-led cooking is natural, wholesome and full of flavour, with meats from the owners’ farm, homemade charcuterie and a traditional roast on Sundays. Low intervention wines feature alongside a fine selection of beers. Book one of the cabins to allow more time for countryside exploring.

8.0km

1

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.