Name: Urban Hotel Grantham
Address: Swingbridge Road, Grantham, GB

04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise staff hospitality, spa treatments, and comfort. Common complaints include dated rooms, cleanliness issues, noise, and maintenance problems.

Dimension scores · cross-source

Value8.2

Location8.2

Service8.0

Cleanliness7.6

Facilities7.5

Surroundings7.4

＋ PraisedFriendly and professional staff · Good value for money · Spacious and comfortable rooms · Good range of facilities

－ ComplaintsDated and unclean rooms · Significant noise disturbance · Inconsistent food quality · Poor facility maintenance

KEYSuitable for those valuing service and spa. Avoid if sensitive to room condition or noise.

FAQ · grounded in hotel data & reviews

serviceHow is the service level?＋

With a service score of 8.0 from 205 reviews, guests consistently praise the enthusiastic and professional staff, particularly at the front desk and spa.

pros_consWhat are the main pros and cons?＋

Pros include helpful staff, good spa, comfortable beds, and decent food. Cons involve dated rooms, cleanliness issues, poor soundproofing, and maintenance problems.

facilityWhat special facilities are available?＋

Features include a garden oasis, spa/wellness center, restaurant, and room service. Facilities score 7.3/10, with free WiFi and accessibility options.

diningHow is the dining?＋

Buffet and English breakfast are available with generally good food quality, though some guests note inconsistency in afternoon tea and dinner experiences.

roomWhat is the condition and comfort of rooms?＋

Beds are comfortable, but rooms are dated and need renovation. Some guests report cleanliness issues, odors, and poor soundproofing.

policyWhat are the check-in and check-out times?＋

Check-in is at 15:00 and check-out at 11:00. Express check-in/out and cashless payment are available.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.

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Room types · 4

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

King Room

1 × Extra-large double bed (Super-king size)20 ㎡up to 2

Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as heating. The unit has 1 bed.

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Quadruple Room

2 × Double bed20 ㎡up to 4

Featuring free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The quadruple room features a tea and coffee maker, a wardrobe, a carpeted floor, a flat-screen TV, as well as an inner courtyard view. The unit has 2 beds.

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Superior King Room

1 × Extra-large double bed (Super-king size)20 ㎡up to 2

Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe as well as an inner courtyard view. The unit has 1 bed.

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courtyard_viewStandard Twin Room

Standard Twin Room

2 × Twin bed18 ㎡up to 2

Featuring free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room has carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe as well as an inner courtyard view. The unit has 2 beds.

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Facilities · 58

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableFamily roomsLuggage storageExpress check-in/check-outFax/photocopyingFacilities for disabled guestsParkingPets allowedPrivate check-in/check-outShared lounge/TV areaLower bathroom sinkEmergency cord in bathroomOutdoor furnitureSpa/wellness center servicesBeauty ServicesManicurePedicureStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsGuest room sealed after cleaningPhysical distancing in dining areasFood delivered to guest roomCCTV outside propertyAccess to health care professionalsFace masks for guests available24-hour securityDelivered food - securely coveredSecurity alarmKey card accessBingoInternet accessJapanese gardenExpress check-inOffsite parking discounted rates availableBulk dispenser for toiletriesPrivate picnicsReception hallSelf parking (surcharge)Television in common areasVegetarian menu options availableFree wired internetFront desk (limited hours)Housekeeping on requestNon-smoking roomsRestaurantRoom serviceNon-smoking throughoutWheelchair accessible

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Nearby & map

DiningSights

1

Jericho

Modern Cuisine

££££

This rustic and rural restaurant in the Vale of Belvoir is located on the farmstead where Chef-Owner Richard grew up, divided across two buildings constructed using reclaimed materials from the farm. The menu takes a surprise tasting format, with an extended series of generous, heartily flavoured courses that often involve cooking over wood. Richard’s cuisine is informed by his surroundings, with game and kitchen-garden vegetables playing a particularly big role. The wine list has a similar ethos, with natural, organic and bio-dynamic options.

13.0km

2

Olive Branch & Beech House

Traditional British, Regional Cuisine

£££

The Olive Branch is a picture-postcard village pub, with a fine stone exterior and rustic interior design that boasts the obligatory wooden beams and roaring fire which make country inns so inviting. Its cooking is comfortingly traditional in basis, with well-executed versions of confit duck leg, fish & chips and more hearty classics; local sourcing is key too, with suppliers proudly name-checked and vegetables coming from their garden. Over the road, you'll find Beech House, where guests can stay the night while exploring the surrounding countryside.

19.6km

1

2

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.