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Chez Waffle Hotel

★★★★·8.6/ 10Recommended
·Hotels
📍Punta Matzoma 33 · Puerto Aventuras ↗
📞+529841591874
Check-in 02:00 PM / out 11:00 AM
Air conditioningSwimming poolFamily roomsLuggage storageExpress check-in/check-outSafety deposit boxAll 37 facilities +
Review
Official

Those wishing to escape the hustle and bustle of daily routine will find peace and tranquillity at this accomodation. This property underwent renovation in 2016. Clients may take advantage of the Wi-Fi connection throughout. Unfortunately, the front desk is not open 24 hours. Unfortunately, there are no rooms where guests staying at this property can ask for a cot for the little ones. Some services may be subject to additional charges.

04

Guest scores & sentiment

From 90 guest reviews · multi-source · as of 2026-07-20

Guests praise the tranquil waterfront setting, comfortable bedding, and delicious breakfast, noting good value. Major complaints include aging facilities, poor maintenance of public areas/pools, and lack of front desk service after 4 PM, causing check-in issues and slow response to problems.

Dimension scores · cross-source

Surroundings8.0
Cleanliness7.9
Facilities7.8
Service7.7
Location7.0
Value6.3
＋ PraisedWaterfront location & natural pool/canal views · Included breakfast & waffle menu praised · Comfortable rooms, good bedding, decent value · Safe gated community, peaceful atmosphere
－ ComplaintsPoor maintenance & cleanliness of common areas/pool · Very limited service hours; no staff after 4 PM · Frequent room infrastructure issues: hot water/AC/shower pressure · Small pool, no private beach, sharp rocks pose child safety risks

KEYSuitable for those seeking quiet waterside views and tolerant of aged facilities. Arrive before 4 PM, bring toiletries, and lower expectations for public area cleanliness.

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