Guest scores & sentiment

From 76 guest reviews · multi-source · as of 2026-07-21

Guests praise the scenic location, cleanliness, warm rooms, and friendly staff. Food quality is generally high. Common complaints include limited breakfast options (fruit/vegetarian), late SPA opening (15:00), poor soundproofing/noise from neighbors, weak Wi-Fi, and minor facility issues like door locks and parking space.

Dimension scores · cross-source

Service9.7

Rooms9.5

Cleanliness9.4

Value9.2

Location9.2

Facilities9.0

Surroundings9.0

Wi-Fi8.7

＋ PraisedFriendly, responsive, and smiling staff · Tasty fresh food and rich breakfast · Beautiful nature, quiet setting, and nearby walking trails · Spacious, clean, and comfortable apartments

－ ComplaintsSPA center opens only after 15:00 · Higher restaurant prices and limited breakfast options · Missing elevator and insufficient parking · Children's play area and pool need improvement

KEYIdeal for nature lovers and families seeking tranquility. Noise-sensitive guests should avoid rooms near the restaurant. Verify breakfast details and SPA hours in advance.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.

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Room types · 2

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Apartment with Balcony

1 × Queen bed60 ㎡up to 4

Boasting a private entrance, this apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The kitchenette features a stovetop, a refrigerator and kitchenware. Featuring a terrace with mountain views, this apartment also features a tea and coffee maker and a flat-screen TV with cable channels. The unit has 2 beds.

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Double or Twin Room with Balcony

2 × Twin bed / 1 × Queen bed33 ㎡up to 2

Featuring free WiFi, a flat-screen TV with cable channels and a mini-bar. The private bathroom comes with a shower. A balcony is available.

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Facilities · 71

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableClubhouseHealth or beauty spa nearbyFamily roomsLuggage storageSafety deposit boxSaunaMassage servicesParkingTerraceTable tennisCurrency exchangePrivate check-in/check-outAllergy-free roomKids' outdoor play equipmentHeated poolBaby safety gatesOutdoor furnitureSteam roomCoffee Shop on siteStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasKey accessFood delivered to guest roomCCTV outside propertyProcess in place to check health of guestsAccess to health care professionalsFace masks for guests available24-hour securityDelivered food - securely coveredSecurity alarmThermometers for guests provided by propertyInternet accessJapanese gardenFishing nearbyClubhouseOffsite parking discounted rates availablePlayground on sitePool sun loungersPrivate picnicsReception hallBilliards or pool tableSecured parkingSelf parking (surcharge)Snack bar/deliSwimming nearbyTelevision in common areasAccess to nearby indoor poolVegetarian menu options availableWine release eventsFree wired internetHealth or beauty spa nearbyHorse riding nearbyHousekeeping on requestNon-smoking roomsRestaurantNon-smoking throughout

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Nearby & map

Sights

1

Septemvri Stadium, Smolyan

culture

5.4km

2

Church of Saint Vissarion of Smolyan

place_of_worship

church in Smolyan, Bulgaria

5.8km

1

2

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.