Search cities, hotels, brands…
1 / 24

Hotel Des Balances

★★★★·9.4/ 10Excellent
·Hotels
1836 opened · 2014 renovated· 56 rooms· Check-in 03:00 PM / out 12:00 PM
Meeting rooms24-hour front deskLuggage storageTerraceFree WiFiConcierge serviceAll 20 facilities +
Review
Official

Hotel des Balances provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including concierge service, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require assistance, the ticket service and tours can also aid in booking tickets and securing reservations at the finest shows and events in the vicinity. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure your satisfaction, certain rooms in the hotel come fitted with air conditioning for a more pleasant stay. Several chosen accommodations at Hotel des Balances have a balcony or terrace incorporated into the room design. In select rooms, visitors can enjoy a touch of amusement with the availability of television and cable TV for their entertainment needs. Within specific rooms, a coffee or tea maker and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers. Start your day stress-free at Hotel des Balances as breakfast is made available for you on the premises. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment.

04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-13

Guests praise the prime riverside location, attentive staff, and excellent breakfast. Rooms are generally clean and comfortable, with stunning views in suites. Main drawbacks include small room sizes, soft/uncomfortable mattresses, ineffective AC in some cases, and complex car access due to pedestrian zones.

Dimension scores · cross-source

Location9.9
Cleanliness9.5
Surroundings9.4
Service9.1
Value8.9
Facilities8.9
Rooms8.3
PraisedPrime location with stunning views · Friendly and attentive service · High-quality breakfast · Excellent restaurant experience
ComplaintsSmall and crowded rooms · Aging or uncomfortable mattresses · Construction noise disturbance · Average soundproofing

KEYIdeal for those valuing views and convenience. Confirm room size and bed firmness preferences; use valet parking; inquire about AC efficacy in summer.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and is public transport convenient?
The hotel enjoys a prime riverside location in central Lucerne, just a 5-minute walk from Chapel Bridge. While pedestrian zones make car access slightly complex, public transport and walking are highly convenient.
diningWhat dining options are available, and how is the breakfast?
Guests can enjoy French cuisine at Restaurant Balances, a bar, and limited room service. A highly rated buffet breakfast is served daily from 7:00 AM to 11:00 AM.
coupleIs this hotel suitable for couples, and what are its highlights?
Highly recommended for couples seeking historic charm and stunning river views, with an environment score of 9.4. Please note that some rooms are compact, so request a spacious layout when booking.
familyDoes the hotel welcome families, and what are the child-friendly facilities?
The hotel welcomes pets with provided food and water bowls. While families praise the service and location, note that some family rooms are tight and avoid units near elevators or ice machines due to potential noise.
roomWhat are the room conditions like, and how is the bedding and air conditioning?
Rooms are consistently clean and tidy, scoring 9.5 for cleanliness, with suites offering beautiful vistas. However, some mattresses are reported as too soft or uneven, and air conditioning may be weak in certain units.
serviceHow is the service level, and does the front desk support multiple languages?
Staff are highly attentive and professional, reflected in a 9.1 service score and a 99% recommendation rate. The 24-hour front desk offers multilingual support, concierge services, and tour assistance.
No checkout or paid ranking here — commission never drives content.
Book on FlyerTrip →