Guest scores & sentiment

From 305 guest reviews · multi-source · as of 2026-07-17

Guests praise the location, friendly staff, and breakfast. Complaints focus on extra fees for wellness, outdated/dirty rooms, understaffing, and inconsistent service quality.

Dimension scores · cross-source

Facilities8.5

Cleanliness8.5

Surroundings8.4

Service8.2

Location8.1

Value8.0

＋ PraisedTranquil location near Lüneburg Heath · Abundant breakfast & high-quality dining · Friendly & helpful staff · Excellent wellness & sauna facilities

－ ComplaintsAging rooms or infrequent cleaning · Pushed beds create gaps & feel too soft · Extra spa fees & limited pool capacity · Small rooms lacking AC & mosquito nets

KEYSuitable for cyclists/drivers. Confirm room condition, expect extra wellness fees, and avoid peak dining times.

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Room types · 5

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Classic Double Room, 2 Twin Beds, Non Smoking

2 × Twin bed24 ㎡up to 3

2 Twin Beds258-sq-foot room with a balcony Internet - Free WiFi Entertainment - Flat-screen TV with premium channelsFood & Drink - Room service (limited) and minibar (fees may apply)Sleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towelsPractical - Safe, desk, and phone; cribs (free) available on requestComfort - HeatingNeed to Know - Weekly housekeeping, no rollaway/extra beds availableNon-Smoking

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Double Room

2 × Twin bed24 ㎡up to 3

Featuring a flat-screen TV, free WiFi and a private bathroom.

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Standard Twin Room

1 × Queen bed24 ㎡up to 3

Includes: - a complimentary bottle of water on arrival - 2 x lunch - 2 x dinner - rental bicycles and a bicycle route

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Basic Single Room, 1 Queen Bed, Non Smoking

1 × Queen Bed20 ㎡up to 1

1 Queen Bed213 sq feet Internet - Free WiFi Entertainment - Flat-screen TV with premium channelsFood & Drink - Room service (limited) and minibar (fees may apply)Sleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towelsPractical - Safe, desk, and phone; cribs (free) available on requestComfort - HeatingNeed to Know - Weekly housekeeping, no rollaway/extra beds availableNon-Smoking

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Single Room

1 × Twin bed20 ㎡up to 2

Featuring a flat-screen TV, free WiFi and a private bathroom.

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Facilities · 71

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableElectric bicycle charging stationHealth or beauty spa nearbySwimming poolLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingFacilities for disabled guestsIroning serviceSaunaMassage servicesPacked lunchesParkingTerracePrivate check-in/check-outShared lounge/TV areaBoard games/puzzlesAllergy-free roomKid mealsHeated poolOutdoor furnitureFruitsSpa/wellness center servicesBeauty ServicesManicurePedicureStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedProperty cleaned by professional cleaning companiesPhysical distancing in dining areasCCTV outside propertyProcess in place to check health of guestsScreens / Barriers between staff and guests for safetyFace masks for guests availableThermometers for guests provided by propertyKey card accessMobile app for room serviceInternet accessJapanese gardenElectric bicycle charging stationOffsite parking discounted rates availablePool sun loungersReception hallSecured parkingSelf parking (surcharge)Bicycle-friendly propertySnack bar/deliSwimming nearbyAccess to nearby indoor poolVegetarian menu options availableWine release eventsFree wired internetFront desk (limited hours)Health or beauty spa nearbyNon-smoking roomsRestaurantRoom serviceTour deskNon-smoking throughout