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Hotel Metropol Basel

★★★★·8.8/ 10Recommended
·Hotels
Check-in 02:00 PM / out 12:00 PM
Lift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxSoundproof roomsIroning serviceAll 40 facilities +
Review
Official

This comfortable city hotel, renovated in 2014 and 2016, offers 46 rooms across 8 floors, just 700 meters from Basel's old town and cathedral. Public transport is conveniently located right outside, and shops are a mere 300 meters away. Enjoy amenities such as a 24-hour reception, lift, currency exchange, complimentary Wi-Fi, and on-site parking (CHF 20 per night, reservation required). A laundry service is also available. Each modern room features an en suite bathroom, hairdryer, HD satellite TV with 100+ international channels, internet access, a minibar, tea/coffee maker, and complimentary bottled water. Guests can enjoy a daily breakfast buffet. For added convenience, a computer with free internet access is available in the 'Petit Salon, ' ideal for small meetings or relaxing. Check-in/out is between 6:30 am and 10:30 pm. After 10:30 pm, please use the services of the affiliated Hotel Euler or the check-in machines.

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Guest scores & sentiment

From 209 guest reviews · multi-source · as of 2026-07-12

Guests praise the prime location near Basel SBB station and free transport cards. Rooms are generally clean and comfortable with friendly staff. Main complaints involve lack of air conditioning causing heat issues and occasional unattended reception.

Dimension scores · cross-source

Surroundings9.6
Location9.2
Cleanliness9.0
Service8.9
Value8.1
Facilities8.1
PraisedPrime location · Good value for money · Breakfast view · Excellent location near station
ComplaintsUnfriendly reception · Hygiene and facility issues · Hot rooms · Reception often unattended

KEYIdeal for train travelers. Summer guests should verify ventilation options. Confirm reception location to avoid unattended desks.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located 150m from Basel Main Station with a 9.2 location score. Guests praise the prime spot and receive a free public transport card.
policyWhat are the check-in and check-out times?
Check-in is at 14:00 and check-out at 12:00. Express services and cashless payments are available for efficiency.
roomAre rooms well-equipped? Is there air conditioning?
Rooms feature TVs, minibars, and soundproofing. However, some rooms lack AC, which may cause heat issues in summer.
diningHow is the breakfast quality?
Breakfast reviews are mixed. Some guests report dry food, slow replenishment, or missing cutlery, though room service is available.
serviceHow is the front desk service and check-in process?
Staff are generally friendly (8.9 service score), but the front desk is sometimes unattended, requiring check-in at a neighboring hotel.
familyIs this hotel suitable for families with children?
Children and pets are allowed. However, some families note small rooms and steps at the entrance, which may be inconvenient for luggage or strollers.
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