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Grand Palladium Select White Sand Resort & Spa - All Inclusive

★★★★·8.6/ 10Recommended
·property
📍Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710 · Kantenah ↗
📞+529848772100·Official site ↗
Arcade/game roomBoat tours on siteMeeting roomsFitness facilitiesFree breakfastFull-service spaAll 71 facilities +
Review
Official

This beautiful beach resort located in Akumal between Tulum and Playa del Carmen, nestled amidst tropical trees and stunning vegetation facing the Caribbean Sea enjoys a beautiful seafront position with private access to an 800 m long pristine beach of fine golden sand and crystal-clear waters. Located only 20 minutes from Playa del Carmen and 7 minutes from the archaeological site of Akumal. The resort includes luxurious rooms decorated in lovely pastels, all rooms at the property feature various amenities, bathrobes, plus Wi-Fi. The resort offers a la carte themed restaurants, buffet-style restaurants and bars. Enjoy the sun and beverages at any of the freshwater pools or relax and rejuvenate at our first-class spa and wellness centre offering a full variety of facials and treatments to balance body, mind, and spirit. Hotel’s goal is to make guests vacation a carefree and memorable one.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise staff service, dining, and nature. Complaints focus on seaweed on the beach, outdated facilities, slow transport, and loyalty program changes.

Dimension scores · cross-source

Location9.0
Facilities8.4
Cleanliness8.4
Surroundings8.4
Service8.0
Value8.0
＋ PraisedEnthusiastic and professional staff · High-quality and diverse dining · Clean and well-maintained facilities · Excellent breakfast experience
－ ComplaintsHeavy seaweed on the beach · Chaotic restaurant reservations · Poor check-in experience for some · Internal communication gaps

KEYGood for service/nature lovers. Note seaweed affects swimming; book restaurants early.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation?＋
Located on a private beach with an environment score of 9.0. Guests note that internal transport can be chaotic or have long wait times.
diningWhat are the dining options and quality like?＋
Dining is a highlight with diverse Mexican cuisine and multiple bars. However, some guests report booking chaos, sold-out dishes, or slow service.
familyIs this hotel suitable for families?＋
Despite having a children's club, facts indicate children are not allowed. Therefore, it is not suitable for families with kids.
coupleHow is the experience for couples?＋
Couples highly praise staff service and nature experiences. Note that room upgrades may not always be honored, and bathroom maintenance has received some negative feedback.
roomHow are the room facilities and comfort?＋
Rooms are spacious with AC, private tubs, and balconies. Facilities score 8.4, but some guests note outdated maintenance and rare pest issues.
serviceHow is the staff attitude and professionalism?＋
Service is a major pro, with guests praising enthusiastic and professional staff. The service score is 8.0, key to the overall experience.
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