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Four Points by Sheraton Balikpapan

★★★★·9.4/ 10Excellent
FFour Points by Sheraton·Marriott Bonvoy·Hotels
2019 opened· Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Free beach shuttleAir conditioningSwimming poolBBQ facilitiesAll 80 facilities +
Review
Official

At Four Points by Sheraton Balikpapan, exceptional service and top-notch amenities create a memorable experience for guests.Amenities at car hire offered by Four Points by Sheraton Balikpapan simplify the organization of your excursions, tourist activities, and other adventures in Balikpapan. For guests with their own vehicle, parking facilities are provided.Continuously receive the support you require through front desk amenities such as concierge service. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. Accommodations come equipped with all the conveniences required for a restful night's slumber. A number of rooms feature cable TV for guest amusement and enjoyment. In certain rooms, the hotel offers visitors access to instant tea and mini bar.Four Points by Sheraton Balikpapan offers a hair dryer and bathrobes in the restrooms of specific accommodations. A delightful breakfast is the perfect way to begin your day, and at Four Points by Sheraton Balikpapan, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. At Four Points by Sheraton Balikpapan, guests with diverse dietary needs are accommodated by offering options like halal among the different types of cuisine. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise exceptional staff hospitality, comfortable rooms, and diverse breakfast. Minor complaints include remote location from city center, occasional cleaning issues, and pool maintenance lapses.

Dimension scores · cross-source

Service9.6
Cleanliness9.3
Value9.1
Facilities8.9
Location8.9
Surroundings8.2
PraisedStrategic location & shuttle · Excellent breakfast variety · Friendly & professional staff · Clean & comfortable rooms
ComplaintsFar from city center · Limited meeting space · Occasional WiFi issues · Narrow entrance access

KEYIdeal for business transit and families. Use shuttle services; verify schedules. Check room cleanliness upon arrival.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?
The hotel is remote from the city center but offers convenient airport shuttles, highly rated by business travelers (Location score: 8.9).
diningWhat are the highlights of the breakfast?
Breakfast is diverse and delicious, highly praised by guests (Service score: 9.6). The restaurant serves American, Indonesian, and Asian cuisines.
familyIs this hotel suitable for family trips?
Highly recommended. Families appreciate the value, spacious rooms, and child-friendly service. Facilities include kid meals and a pool, though occasional hygiene lapses noted.
businessIs it convenient for business travelers?
Very convenient. Close to the airport with free shuttle, stable WiFi, and clean rooms. Business travelers (124 reviews) praise efficiency and breakfast, noting limited meeting spaces.
roomHow are the room facilities and comfort?
Rooms are soundproof with AC and non-smoking options. Cleanliness scores high (9.3), but some guests report initial odors or low shower pressure.
serviceWhat is the level of service at the hotel?
Excellent service with a 9.6 score. Staff are hospitable, offering 24/7 multilingual support, upgrades, and surprises. Recommendation rate is 99%.
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