FlyerKeyThe guest's hotel playbook
Search
Me
Publish
Search cities, hotels, brands…
1 / 24

The Shelburne Sonesta New York

★★★★·9.1/ 10Excellent
·Hotels
📍303 Lexington Avenue · New York ↗
📞+2124653695·Official site ↗
1929 opened · 2019 renovated· Check-in 04:00 PM / out 11:00 AM
Fitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageSafety deposit boxAll 34 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at The Shelburne Sonesta New York​. Maintain seamless communication using the complimentary Wi-Fi at hotel. Guests can avail parking facilities at the hotel. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as concierge service and luggage storage. At the hotel, utilize the on-site dry cleaning service and laundry service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes. For all your minor, last-minute requirements, the convenience stores can promptly cater to them, eliminating the need to venture out. Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors. At The Shelburne Sonesta New York​, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. A few accommodations within The Shelburne Sonesta New York​ offer unique design elements such as a balcony or terrace. Certain rooms boast in-room amusement features such as television, in-room video streaming and cable TV, offering guests an enjoyable stay. In select rooms within the hotel, a refrigerator and a coffee or tea maker is available to cater to your requirements when desired. It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. Enjoy an entertaining evening with your fellow travelers at the hotel's bar. At The Shelburne Sonesta New York​, visitors have the option to receive groceries directly in their accommodation, ensuring outstanding comfort and simplicity when it comes to meals. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Discover the fitness amenities at hotel to maintain your health and strength during your getaway.

04

Guest scores & sentiment

From 622 guest reviews · multi-source · as of 2026-07-04

Guests praise the prime location near Grand Central, spacious rooms, and exceptional staff service. Common complaints include dated decor, HVAC malfunctions, long elevator waits, and inconsistent dining experiences.

Dimension scores · cross-source

Location9.2
Cleanliness9.0
Surroundings9.0
Service8.6
Value8.4
Rooms7.9
Facilities7.7
＋ PraisedPrime location · Spacious and comfortable rooms · Friendly and professional staff · Friendly and helpful staff
－ ComplaintsExtra WiFi charges · Aging facilities or hygiene issues · Long elevator waits · Occasional service errors

KEYIdeal for those prioritizing location and space. Expect dated facilities, verify AC functionality, and avoid peak elevator hours.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient? What landmarks are nearby?＋
Yes, it is in Murray Hill, steps from Grand Central (score 9.2). Iconic sites like the Empire State Building and UN HQ are also nearby.
familyIs this hotel suitable for families with children?＋
Highly recommended. 220 family guests praised the spacious rooms and warm staff. Family rooms are available, though some facilities are dated.
businessHow is the experience for business travelers?＋
Business guests (77 reviews) appreciate spacious rooms and professional service. A business center is available, but watch for weekend construction noise and surcharges.
coupleWhat are the pros and cons for couples?＋
Pros: Spacious rooms with kitchenettes and comfortable beds (188 reviews). Cons: Some noise issues, hidden fees, and slow deposit refunds were reported.
roomWhat are the room facilities? Is there a kitchenette?＋
Rooms are spacious (score 7.9) with modern amenities including kitchenettes. Cleanliness is high (9.0), though some find facilities dated.
serviceHow is the level of service?＋
Service score is 8.6, with guests praising staff warmth. However, front desk has limited hours, and isolated complaints about attitude exist.
No checkout or paid ranking here — commission never drives content.
Book on FlyerTrip →