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Hotel Santa Maria Novella

★★★★·9.4/ 10Excellent
·Hotels
Comprehensive recycling policyExpress check-outFireplace in lobbyFitness facilitiesFree breakfastHealth clubAll 44 facilities +
Review
Official

Hotel Santa Maria Novella provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. The hotel offers car hire and shuttle amenities for your ease in navigating around Florence. When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including concierge service, express check-in or check-out, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require assistance, the ticket service and tours can also aid in booking tickets and securing reservations at the finest shows and events in the vicinity. The hotel also features a fireplace, providing a cozy ambience during cool evenings. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. Selected rooms offer in-room amusement like cable TV as a source of entertainment for guests to enjoy. Within specific rooms, a coffee or tea maker and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers. Start your day stress-free at Hotel Santa Maria Novella as breakfast is made available for you on the premises. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day, engage in the entertaining activities available at Hotel Santa Maria Novella. Unwind and conclude each day delightfully by stopping by massage, steam room and sauna, ensuring a soothing experience. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

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Guest scores & sentiment

From 554 guest reviews · multi-source · as of 2026-07-05

Guests praise the prime location, spacious rooms, excellent breakfast, and helpful staff. Common complaints include the confusing, maze-like layout, weak Wi-Fi, noise issues, and high prices.

Dimension scores · cross-source

Location10.0
Cleanliness9.3
Surroundings9.2
Value9.0
Service9.0
Facilities8.9
PraisedPrime location · Excellent breakfast · Attentive service · Classic decor
ComplaintsPoor soundproofing · Poor Wi-Fi experience · Missing fixtures · Luggage handling issues

KEYIdeal for location-focused travelers. Be prepared for complex layouts and potential Wi-Fi issues.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient? What attractions are nearby?
With a perfect 10.0 location score, it is in the heart of Florence near the train station and Piazza Santa Maria Novella, ideal for exploring.
diningIs breakfast included? How is the quality?
A free buffet breakfast is included and highly praised for its variety and taste, though some guests noted limited hot options.
coupleIs this hotel suitable for couples?
Highly recommended by 243 couples for its elegant rooms, great service, and terrace views. Note that some rooms may have noise from the bar below.
familyIs it convenient for families with children? Are there child policies?
While 162 family guests praised the location and rooms, note that 'children_allowed' is marked false, so please verify policy before booking.
roomWhat are the room facilities like? Is Wi-Fi stable?
Rooms feature minibars, LCD TVs, and designer toiletries. However, Wi-Fi is frequently reported as weak or unstable by guests.
serviceHow is the level of service?
Service scores 9.0 with praised helpful staff offering multilingual support and concierge. However, the maze-like layout can make finding rooms difficult.
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