Name: City Express by Marriott Chetumal
Address: Insurgentes, Km 5.025, Chetumal, MX

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Guest scores & sentiment

From 286 guest reviews · multi-source · as of 2026-07-10

Guests praise the prime location near malls, friendly staff, and value. Common complaints include limited breakfast variety, room odors, poor soundproofing, maintenance issues, and check-in delays.

Dimension scores · cross-source

Location9.0

Cleanliness8.7

Surroundings8.6

Facilities8.3

Service8.1

Value8.0

＋ PraisedPrime location · Friendly staff · Good breakfast taste · Efficient check-in/out

－ ComplaintsAging facilities · Room odors · Limited breakfast variety · Inconsistent cleaning

KEYSuitable for shoppers and short stays. Guests sensitive to noise or seeking premium amenities should proceed with caution.

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Room types · 3

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Double Room with Two Double Beds

2 × Double bed20 ㎡up to 4

This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

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Queen Room

1 × Queen bed20 ㎡up to 2

This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

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Superior Queen Room with Sofa Bed

1 × Sofa bed / 1 × Queen bed20 ㎡up to 2

This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

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Facilities · 45

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableFitness facilities (surcharge)Free beach shuttleAir conditioningSwimming poolLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingParkingStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusHand sanitizer in guest room and key areasFire extinguishersFirst aid kit availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasKey accessFood delivered to guest roomProcess in place to check health of guests24-hour securityKey card accessMobile app for room serviceInternet accessFree beach shuttleFitness facilities (surcharge)Exercise/lap poolNo accessible shuttleOffsite parking discounted rates availableReception hallSelf parking (surcharge)Swimming nearbyAccessible shuttleFree wired internetFront desk (limited hours)Housekeeping on requestNon-smoking roomsNon-smoking throughout