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Eastern & Oriental Hotel

★★★★★·9.4/ 10Excellent
·Hotels
1885 opened · 2001 renovated· 230 rooms· Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableElectric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolAll 70 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. The hotel offers taxi and car hire amenities for your ease in navigating around Penang. When arriving by car, you'll be grateful for the on-site complimentary parking at hotel. The hotel offers reception amenities including concierge service, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require assistance, the ticket service and tours can also aid in booking tickets and securing reservations at the finest shows and events in the vicinity. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind. At Eastern And Oriental Hotel, various room configurations are available, featuring separate living room and balcony or terrace in some rooms. In select rooms, visitors can enjoy a touch of amusement with the availability of television, in-room video streaming and cable TV for their entertainment needs. Within specific rooms, a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers. To experience refined leisure, do not miss the opportunity to drop by the executive lounge. Start your day stress-free at Eastern And Oriental Hotel as breakfast is made available for you on the premises. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Visitors with specific dietary preferences can savor a variety of culinary styles at Eastern And Oriental Hotel, featuring halal choices to accommodate their needs. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Visitors wishing to create their personal culinary delights will appreciate the on-site shared kitchen provided at this establishment. Throughout the day, engage in the entertaining activities available at Eastern And Oriental Hotel. Unwind and conclude each day delightfully by stopping by massage, hot tub and spa, ensuring a soothing experience. Unwind by the pool at hotel and cherish a leisurely moment. Enjoy a refreshing beverage al fresco at hotel's poolside bar savoring your preferred concoction. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the historic charm, spacious rooms, and excellent dining, particularly in the Heritage Wing. Service is mixed; while some staff are attentive, others are criticized for being unfriendly or unhelpful. Facilities like the pool and happy hour duration receive some negative feedback.

Dimension scores · cross-source

Surroundings9.4
Rooms9.3
Cleanliness9.2
Location9.1
Service9.0
Facilities9.0
Value8.8
PraisedExcellent breakfast · Spacious and comfortable rooms · Rich historical ambiance · Attentive and professional staff
ComplaintsMusty smell in some rooms · Inconsistent maintenance · Inconsistent service response · Noise during breakfast

KEYIdeal for history lovers seeking spacious rooms. Choose the Heritage Wing for better service and amenities.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?
Located in George Town near Wonderfood Museum and the airport, scoring 9.1 for location. Guests praise the great views and convenience.
diningHow is the dining and breakfast?
Dining is highly praised, especially the lavish breakfast at Sarkies. Both families and couples appreciate the food quality and child-friendly options.
roomAre the rooms spacious and clean?
Rooms are known for being spacious and clean, with a 9.3 rating for rooms and 9.2 for cleanliness. Amenities include AC and flat-screen TVs.
pros_consWhat are the main pros and cons?
Pros: Historic charm, grand architecture, sea views, and excellent dining. Cons: Inconsistent service, some outdated facilities, and noise issues.
facilityWhat leisure facilities are available?
Features an outdoor pool, fitness center (surcharge), spa, and massage. Facility score is 9.0, though some guests noted pool water quality issues.
policyWhat are the check-in/out times? Are pets allowed?
Check-in is at 15:00 and check-out at 12:00. Children are allowed, but pets are not. Private check-in/out services are available.
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