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JW Marriott Hotel Medan

★★★★★·9.4/ 10Excellent
JJW Marriott·Marriott Bonvoy·Hotels
2008 opened· Check-in 03:00 PM / out 12:00 PM
NightclubFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolLift / ElevatorAll 78 facilities +
Review
Official

At JW Marriott Hotel Medan, exceptional service and top-notch amenities create a memorable experience for guests. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service. At the hotel, utilize the convenient dry cleaning service to maintain your preferred travel attire fresh, allowing you to pack lighter. Craving relaxation? In-room amenities such as 24-hour room service and daily housekeeping allow you to maximize your time spent inside the room. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service and air conditioning to ensure your comfort and convenience. A few accommodations at JW Marriott Hotel Medan also include unique design elements like a separate living room. A number of rooms feature cable TV for guest amusement and enjoyment. In certain rooms, the hotel offers visitors access to a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries, bathrobes and towels, ensuring a comfortable stay for guests. An additional advantage for guests is the executive lounge, which offers an outstandingly cozy and excellently furnished environment for relaxation. A delightful breakfast is the perfect way to begin your day, and at JW Marriott Hotel Medan, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. At JW Marriott Hotel Medan, guests with diverse dietary needs are accommodated by offering options like halal among the different types of cuisine. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 765 guest reviews · multi-source · as of 2026-07-03

Guests praise the exceptional staff service, extensive breakfast, and central location. Common complaints include maintenance issues requiring room changes, slow elevators, dated interiors, and strict security checks.

Dimension scores · cross-source

Surroundings9.4
Service9.2
Cleanliness9.2
Location9.1
Facilities9.1
Rooms8.9
Value8.9
PraisedExcellent and professional service · Diverse and delicious breakfast · Strategic city center location · Spacious and clean rooms
ComplaintsAging facilities and furniture · AC or hot water issues · Bad smell in basement parking · Long check-in wait times

KEYIdeal for those valuing service and dining. Expect some facility aging and plan for elevator waits.

FAQ · grounded in hotel data & reviews

locationHow is the location and convenience?
Located in downtown Medan with easy access to shopping and transport. It scores 9.1/10 for location.
diningHow is the breakfast experience?
Highly praised for its extensive and delicious buffet. Dining options range from international to Cantonese cuisine.
serviceWhat is the level of service?
Service scores 9.2/10. Staff are enthusiastic and professional, offering personalized care like birthday surprises.
roomWhat are the room conditions and drawbacks?
Rooms are spacious and clean (9.2/10). However, some facilities are dated, and occasional maintenance issues like AC leaks occur.
facilityWhat are the main facilities?
Features an outdoor infinity pool, Balinese-style spa, fitness center, and multiple restaurants. Facility score is 9.1/10.
familyIs it suitable for families with children?
Yes, children are allowed and kid meals are provided. Families often receive upgrades, though water temperature may vary.
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