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Pestana Carlton Madeira Ocean Resort Hotel

★★★★★·9.2/ 10Excellent
·Hotels
287 rooms· Check-in 03:00 PM / out 12:00 PM
Fitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolFamily roomsLift / ElevatorAll 71 facilities +
Review
Official

At Pestana Carlton Madeira Ocean Resort Hotel, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Discover the wonders of Madeira Island with ease by utilizing the services provided by taxi and car hire. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service, luggage storage and safety deposit boxes. At the hotel, their tours can even assist you in booking tickets and securing reservations for leisure activities and adventures. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Pestana Carlton Madeira Ocean Resort Hotel. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few accommodations in Pestana Carlton Madeira Ocean Resort Hotel incorporate separate living room and balcony or terrace into their architectural arrangement. A number of rooms feature cable TV for guest amusement and enjoyment. In certain chosen rooms, mini bar is conveniently available for your use. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and bathrobes, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at Pestana Carlton Madeira Ocean Resort Hotel, you can always indulge in a scrumptious meal on-site. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At Pestana Carlton Madeira Ocean Resort Hotel, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by paying a visit to massage, salon, spa and sauna for ultimate relaxation. At Pestana Carlton Madeira Ocean Resort Hotel, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At Pestana Carlton Madeira Ocean Resort Hotel, the poolside bar provides an excellent incentive to enjoy extended hours in your swimwear. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

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Guest scores & sentiment

From 400 guest reviews · multi-source · as of 2026-07-06

Guests praise the prime location, friendly staff, and extensive pool facilities. Common complaints include outdated room amenities, AC issues, slow maintenance response, and chaotic breakfast service with insufficient seating and cutlery.

Dimension scores · cross-source

Surroundings9.2
Service9.0
Location9.0
Cleanliness8.9
Facilities8.8
Value8.0
Rooms7.0
PraisedExcellent location and sea views · Friendly and helpful staff · Great breakfast selection · Good pool and leisure facilities
ComplaintsAging facilities and rooms · Room type mismatch · Long check-in delays · Hard beds or broken showers

KEYSuitable for those valuing location and service. Check room condition beforehand; expect potential breakfast chaos and maintenance delays.

FAQ · grounded in hotel data & reviews

locationIs the hotel's location and transportation convenient?
Yes, guests rate the location highly at 9.0, praising its prime spot and stunning Atlantic Ocean views.
diningHow are the dining options and breakfast experience?
It features 4 restaurants and 2 bars with varied breakfast options, though some guests note chaotic seating and insufficient cutlery during peak times.
facilityWhat are the main leisure and fitness facilities?
Rated 8.8 for facilities, it offers the Venus Health Spa, multiple pools including sea-access ones, gym, tennis, and sauna.
serviceHow is the quality of service?
Service scores 9.0, with staff praised for being friendly, professional, and responsive, especially to families.
roomHow is the comfort and condition of the rooms?
Room facilities score 7.0; some guests report outdated amenities, AC issues, poor soundproofing, and maintenance delays.
familyIs this hotel suitable for families with children?
Yes, it allows children and pets, offers family rooms and pools. Families appreciate the staff's responsiveness to children's needs.
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