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Real InterContinental San Salvador at Metrocentro Mall by IHG

★★★★★·9.2/ 10Excellent
IIHG Hotels & Resorts·IHG One Rewards·Hotels
1998-03-26 opened· 226 rooms
Proposal/romance packages availableExpress check-outFull-service spa24-hour front deskGardenLuggage storageAll 61 facilities +
Review
Official

We offer 226 thoughtfully designed guest rooms to give you the best rest. For your comfort and relaxation each guest room features soundproof windows and black-out curtains. For dining, we offer two on-site concept restaurants and a bar. Each outlet offers creative cuisine and a vibrant atmosphere. All our guest rooms have been recently renovated. In your downtime, we hope you'll have a chance to enjoy our spa. We are well located in the city´s business center and next to Metrocentro Mall, one of Central America's largest shopping malls with more than 500 venues. Also, located close to the city´s medical district and next to important companies such as Telefonica, Sykes, Claro, Citibank, Scotiabank, and others.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the exceptional staff, diverse dining, cleanliness, and safety. Common complaints include aging infrastructure, poor soundproofing, low shower pressure, and inconsistent upgrade fulfillment.

Dimension scores · cross-source

Service9.0
Value9.0
Location9.0
Facilities8.8
Cleanliness8.8
Surroundings8.8
PraisedExceptional and friendly service · High-quality dining · Spacious and comfortable rooms · High cleanliness standards
ComplaintsNoise issues present · Worn facilities · Elite benefits not honored · Unstable Wi-Fi connection

KEYIdeal for those prioritizing service and dining. Expect aging facilities; verify lounge access and upgrade status upon booking.

FAQ · grounded in hotel data & reviews

locationIs the location convenient and safe?
Yes, it is conveniently located next to Metrocentro Mall with high safety ratings (9.0). However, some guests note the immediate pedestrian environment could be better.
diningWhat are the dining options? Which restaurant is recommended?
The hotel features 3 restaurants. Faisca do Brasil is highly recommended for its Brazilian cuisine, including Rodízio BBQ and sushi. Breakfast is available at a surcharge but is praised for its variety and taste.
serviceHow is the service level? Are there any staff members worth mentioning?
Service is excellent with a dimension score of 9.0. Guests frequently praise staff members like Julio and Karla for their warmth, professionalism, and helpfulness.
roomHow are the room facilities? What about soundproofing and water pressure?
Rooms are clean and comfortable with Egyptian cotton sheets. However, some guests report poor soundproofing due to street noise and low shower water pressure, so request a quiet room if sensitive.
facilityWhat leisure and fitness facilities are available?
The hotel offers a 24-hour health club, outdoor pool, sauna, steam room, and full-service spa. Facilities scored 8.8, ideal for relaxation.
memberWhat are the IHG member benefits here?
Diamond members get bonus points, breakfast, welcome amenities, and possible upgrades/late checkout. Gold/Platinum/Silver get bonus points and possible late checkout. Note: Upgrade fulfillment can be inconsistent.
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