Search cities, hotels, brands…
1 / 24

Four Points by Sheraton Caguas Real

★★★·9.1/ 10Excellent
FFour Points by Sheraton·Marriott Bonvoy·Hotels
Check-in 03:00 PM / out 12:00 PM
Air conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageSafety deposit boxAll 59 facilities +
Review
Official

Stay at the Four Points by Sheraton Caguas Real Hotel & Casino in Caguas, Puerto Rico, just 4. 4 miles from the Jardin Botanico y Cultural de Caguas and 17. 9 miles from El Yunque National Forest. This casino hotel is also conveniently located 21. 5 miles from the Pan American Pier and 21. 6 miles from Condado Beach. Enjoy the excitement of the casino or unwind by the outdoor pool and waterslide. The hotel also offers complimentary Wi-Fi, concierge services, and gift shops/newsstands. Relax in one of the 125 guestrooms featuring LED televisions and Select Comfort beds. Each room includes complimentary Wi-Fi and satellite programming. Private bathrooms are stocked with complimentary toiletries and hair dryers. Dine at Flor de Caña Eatery & Bar, a family restaurant with a bar/lounge and a pool view, or enjoy room service during limited hours. Refreshments are available at the poolside bar, and full breakfasts are served daily from 6:30 AM to 10:30 AM for a fee. The hotel provides a business center, express check-in and check-out, a conference center, meeting rooms, and self-parking (subject to charges).

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 234 guest reviews · multi-source · as of 2026-07-18

Guests praise friendly staff, clean rooms, and convenient location. Common complaints include outdated facilities, pool temperature issues, poor soundproofing, inconsistent dining service, and booking disputes.

Dimension scores · cross-source

Cleanliness8.2
Value8.0
Service8.0
Location8.0
Facilities7.6
PraisedAttentive and friendly staff · Clean and comfortable rooms · Kid-friendly pool with interactive activities · Varied breakfast buffet
ComplaintsUnannounced renovations cause disruption · Occasional room odors or maintenance issues · Crowded and unheated pool · Rigid booking and cancellation policies

KEYSuitable for those valuing service and quiet. Avoid renovation periods, check pool temp, and book carefully to avoid disputes.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Surrounded by mountains, it is conveniently located near San Juan with easy parking. Guests rate the location highly for its accessibility.
diningAre breakfast and dining options abundant?
X.O. Bistro offers regional dishes and breakfast is praised for variety. However, some business and couple travelers noted high prices or limited choices.
familyIs this hotel suitable for families with children?
Highly suitable with family rooms, kids' play equipment, and supervised activities. Families praise the cleanliness and interaction, though the pool can be crowded and cold.
businessWhat is the experience like for business travelers?
Business guests appreciate friendly staff, clean rooms, and convenient location. Main drawbacks include outdated facilities, poor soundproofing, and limited dining options.
coupleHow is it for couples on vacation?
Quiet environment with good bedding and service. Couples often complain about breakfast value, cold pool/spa water, and outdated or noisy rooms.
roomHow are the room facilities and hygiene?
Rooms feature plush beds, daily water, and free Wi-Fi. Hygiene scores 8.2, with guests praising cleanliness. Some rooms may have odors or facility issues.
No checkout or paid ranking here — commission never drives content.
Book on FlyerTrip →