Name: Imperla Hotel
Address: Av. Hidalgo, Col. Centro, Isla Mujeres Lote 11, por Av. Fco. I. Madero. A un costado del oxxo. Antes "Don Chepo"., Isla Mujeres, MX

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Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-22

Guests highly praise the excellent location near ferries and beaches, along with friendly staff. Rooms are generally clean and quiet despite the central street. Main complaints involve inconsistent hot water, slightly dated facilities, high prices, and rare hygiene issues.

Dimension scores · cross-source

Location9.6

Service9.3

Rooms9.2

Cleanliness9.1

Facilities8.8

Value8.7

Wi-Fi8.1

＋ PraisedExcellent location near ferry and beach · Friendly and helpful staff · Comfortable rooms with good soundproofing · Good value for money

－ ComplaintsInconsistent shower temperature/pressure · Occasional cleanliness or maintenance issues · Located on busy street despite insulation · Lack of facilities after checkout

KEYIdeal for travelers valuing convenience and nightlife. Verify hot water stability beforehand if sensitive to it.

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Room types · 4

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Deluxe Double Room with Balcony

2 × Double bed32 ㎡up to 2

Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as city views. The unit has 2 beds.

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King Room with Balcony

1 × Extra-large double bed (Super-king size)25 ㎡up to 2

This air-conditioned double room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.

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Queen Room with Balcony

1 × Queen bed25 ㎡up to 2

This air-conditioned double room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.

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Standard Queen Room

1 × Queen bed25 ㎡up to 2

This air-conditioned double room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.

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Facilities · 34

All facilities & services listed by the hotel (aggregated across sources).

Air conditioningSafety deposit boxSoundproof roomsAdult onlyStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningPhysical distancing in dining areasCCTV outside propertyProcess in place to check health of guestsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securityDelivered food - securely coveredKey card accessInternet accessArt gallery on siteTelevision in common areasFree wired internetFront desk (limited hours)Housekeeping on requestNon-smoking roomsNon-smoking throughout

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Nearby & map

Dining

1

Aroma Isla

Restaurant

Café

7m

2

Café Mogagua

breakfast, coffee_shop, bagel, deli, cake, ice_cream, local, mexican, sandwich, tea

Restaurant

59m

3

Sardinian Smile

Restaurant

Italian

78m

4

La Cazuela M & J

Restaurant

105m

5

Muelle 7

Restaurant

Seafood

164m

6

Xantolo

Restaurant

Mexican

259m

7

Lola Valentina

Restaurant

268m

8

Rooster

Restaurant

Mexican

269m

1

2

3

4

5

6

7

8

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.