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Aso Plaza Hotel

★★★★·8.6/ 10Recommended
·Hotels
📍1287 Uchinomaki, Aso-shi, Kumamoto · Aso ↗
📞096-322-5001
Check-in 03:00 PM / out 10:00 AM
Newspapers in lobby (surcharge)Meeting roomsFree Parking24-hour front deskGardenLuggage storageAll 22 facilities +
Review
Official

Relaxing atmosphere of a hot spring town will touch the heart of travelers. You can enjoy a panoramic view of five peaks of Mount Aso while relaxing in hot spring baths on the 7th floor. Our specialty using seasonal materials is also very popular among our guests. The gallery of antiquities in the ample lobby will relieve the tiredness from your journey.

04

Guest scores & sentiment

From 345 guest reviews · multi-source · as of 2026-07-08

Guests praise the Mt. Aso views, rooftop onsen, and friendly staff, noting good value. Complaints focus on aging facilities, odors/mold, AC noise, inconsistent hot water, missing amenities, and chaotic breakfast service.

Dimension scores · cross-source

Surroundings8.6
Service8.2
Facilities7.9
Cleanliness7.8
Location7.1
Value6.9
＋ PraisedExcellent mountain views · Convenient free shuttle service · Comfortable tatami rooms · Friendly and helpful staff
－ ComplaintsSome rooms lack private bathrooms · Outdated facilities needing renovation · No shower area at rooftop onsen · Average soundproofing

KEYSuitable for families/seniors valuing views/onsen. Avoid low floors; sensitive guests should check room hygiene.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation?＋
The hotel offers free train station pickup/drop-off. While dining options nearby at night are limited, it boasts excellent Mt. Aso views and a rooftop onsen, with an environment score of 8.6.
coupleWhat special experiences are there for couples?＋
Couples highly praise the magnificent Mt. Aso views and starry sky from the 7th-floor rooftop onsen, along with spacious Japanese-style tatami rooms and enthusiastic shuttle service.
familyIs this hotel suitable for families?＋
Families appreciate the Mt. Aso views, onsen, and friendly staff with rich children's activities. However, note that facilities are aging, some rooms may be small or noisy, so confirm room conditions in advance.
roomHow are the room facilities and hygiene?＋
Rooms are spacious with Japanese style, flat-screen TVs, and free WiFi. However, some guests report aging facilities, odors, mold, or pests, and the top-floor onsen lacks shower facilities.
diningHow is the breakfast and dining selection?＋
Dining options are abundant with a restaurant, cafe, and room service. However, breakfast service is described as chaotic with late restocking and requires an extra charge.
serviceHow is the hotel's service attitude?＋
Staff are friendly and helpful, with a service score of 8.2. Guests generally appreciate their assistance and shuttle service, which significantly enhances the overall experience despite facility issues.
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