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The Westin Sendai

★★★★★·9.4/ 10Excellent
WWestin Hotels & Resorts·Marriott Bonvoy·Hotels
Check-in 03:00 PM / out 12:00 PM
Electric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningLift / ElevatorLuggage storageAll 60 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out and safety deposit boxes provided by the front desk services. During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For an elevated experience at hotel, select rooms are equipped with air conditioning to improve your stay. Expand your in-room entertainment choices with various amenities, such as cable TV offered in certain accommodations. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator, a coffee or tea maker, instant tea and mini bar. Maintain your cleanliness and comfort using a hair dryer and bathrobes available in select guest restrooms. Each morning at The Westin Sendai, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

The Westin Sendai · 万豪白金入住报告(2022年10月)

  • 升了行政层
  • 比较丰富,还有当地特色,牛舌等。
  • 延迟到下午4点,非常厚道
  • 酒廊HH很不错,有些小吃和起泡酒。
2023-04-24

Seyer · 2023-04-24 · Source ↗

The Westin Sendai · 万豪金卡入住报告(2022年2月)

  • 仙臺核心地帶,景色不錯
2023-04-08

Asr · 2023-04-08 · Source ↗

See all 2 reports →
04

Guest scores & sentiment

From 477 guest reviews · multi-source · as of 2026-07-05

Guests praise stunning high-floor views, spacious rooms, and excellent service near the station. Common complaints include smoke odors in some rooms, outdated TVs, limited breakfast variety, and insufficient power outlets.

Dimension scores · cross-source

Rooms9.7
Cleanliness9.5
Service9.1
Surroundings9.0
Facilities8.9
Location8.3
Value8.2
PraisedAttentive and thoughtful staff · Clean and comfortable rooms · Beautiful night views · Excellent surprise arrangements
ComplaintsAverage breakfast value · Long check-in queues · Inconvenient elevator transfers · Some facilities worn or cleaning details lacking

KEYIdeal for view seekers. Request non-smoking rooms. Those expecting diverse breakfast or modern tech may be disappointed.

FAQ · grounded in hotel data & reviews

locationIs The Westin Sendai convenient for transportation?
Located in Sendai's tallest building, it offers great views but is noted as being a bit far from the station, requiring an elevator transfer to the 26th-floor lobby.
roomWhat are the room facilities and views like?
Rooms score 9.7/10 for being spacious with stunning high-floor views. However, some guests note issues with TV connectivity, insufficient outlets, and occasional smoke odors.
diningIs the breakfast and dining variety good?
Dining includes Symphony Restaurant and Horizon Lounge. While breakfast is highly rated, some guests find the variety limited, queues long, and the duvets too heavy.
serviceHow is the service quality?
Service scores 9.1/10, praised for being attentive and professional. A few guests noted occasional language barriers or indifferent attitudes from some staff members.
familyIs this hotel suitable for families?
Highly recommended for families. Parents appreciate the spacious rooms, connecting options, and attentive service like luggage delivery, though lounge access may have restrictions.
businessWhat are the pros and cons for business travelers?
Pros include stunning views, spacious rooms, and professional service. Cons involve the distance from the station and some basic facilities, such as the gym lacking showers.
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