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Grand Mercure Batam Centre

★★★★★·9.2/ 10Excellent
·Hotels
2025 opened · 2025 renovated· 230 rooms· Check-in 02:00 PM / out 12:00 PM
Proposal/romance packages availableFitness facilitiesFull-service spaFront entrance ramp24-hour front deskGardenAll 47 facilities +
Review
Official

Grand Mercure Batam Centre Upscale hotel for business and leisure Grand Mercure Batam Centre offers sophisticated experience with 230 meticulously designed rooms and suites, where modern elegance meets local charm. Guests can take pleasure from culinary experience at Ambrosia All Day Dining and Celeste Cafe & Lounge to relaxing traditional massage, making every moment memorable. Perfect for both leisure and business travelers, the hotel is not just a place to stay, it is an invitation to immerse oneself in comfort and cultural richness. Batam as the largest city in the Riau Islands, serves as the industrial and transport hub for economic activities. It is also a popular destination for shopping, offering a vibrant mix of commercial opportunities and leisure experiences.

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Guest scores & sentiment

From 549 guest reviews · multi-source · as of 2026-07-08

Guests praise the modern, clean facility, warm staff, and excellent breakfast. Common complaints involve poor soundproofing, minor facility issues like weak water pressure, and occasional service delays.

Dimension scores · cross-source

Cleanliness9.5
Value9.0
Facilities9.0
Location8.8
Service8.6
PraisedNew facilities and spacious rooms · Extensive and delicious breakfast · Friendly and helpful staff · Good facilities for children
ComplaintsLong check-in wait times · Slow service response · Poor soundproofing · AC or facility malfunctions

KEYIdeal for those seeking new facilities and great food. Request high-floor rooms away from streets if sensitive to noise.

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