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voco Makkah by IHG

★★★★·9.3/ 10Excellent
IIHG Hotels & Resorts·IHG One Rewards·Hotels
2023 opened· 4321 rooms· Check-in 04:00 PM / out 12:00 PM
Front entrance ramp24-hour front deskLuggage storageFree WiFiConcierge serviceDesignated smoking areaAll 26 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Services offered by taxi and shuttle at the hotel ensure effortless exploration of Mecca. Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with concierge service, luggage storage and safety deposit boxes provided by the front desk services. Securing top-notch tickets and reserving prime dining spots become effortless through assistance from the hotel's ticket service. During your stay at this fantastic hotel, experience comfort and warmth from the delightful on-site fireplace on those chilly days and nights. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room. The hotel is completely smoke-free. In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service, blackout curtains and air conditioning. Expand your in-room entertainment choices with various amenities, such as television offered in certain accommodations. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a coffee or tea maker, bottled water, instant coffee and mini bar. Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Each morning at voco Makkah By IHG, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praised spacious, clean rooms and exceptional, attentive staff service. Major complaints focused on the shuttle bus experience to Al Haram, citing chaotic queues, overcrowding, rude drivers, and traffic delays, which detracted from the overall stay.

Dimension scores · cross-source

Cleanliness9.2
Service8.9
Facilities8.9
Value8.7
Surroundings7.6
Location7.6
PraisedSpacious and comfortable rooms · Professional and enthusiastic staff · High-quality and varied breakfast · Convenient 24-hour shuttle service
ComplaintsChaotic shuttle organization · Cramped family rooms · Rude security staff · Chaotic and delayed shuttle service

KEYSuitable for those prioritizing room comfort and service. Be prepared for shuttle chaos; consider walking (15-20 mins) to avoid traffic issues.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it convenient to go to the mosque?
Located in the heart of Makkah, the hotel offers a shuttle to Al Haram. However, reviews cite chaotic queues, overcrowding, and rude drivers, so plan accordingly.
roomWhat are the room conditions like?
Rooms are spacious, clean, and feature LED TVs and rainfall showers, scoring 9.2 for cleanliness. Guests praise the comfortable bedding and quiet atmosphere.
diningWhat dining options are available?
The hotel features six restaurants, high-quality paid breakfast, and 24-hour room service. A free daily reception and snack bar are also available.
serviceHow is the staff service?
Staff are highly praised for being professional and attentive, with a service score of 8.8. Concierge and housekeeping efficiency are particularly noted.
familyIs this hotel suitable for families with children?
Please note that this hotel does not allow children to stay according to its policy. Despite positive family reviews regarding facilities, this restriction applies.
businessIs this suitable for business travelers?
Yes, it features a business center, computer stations, and free lobby newspapers. Spacious rooms and free WiFi make it ideal for work and rest.
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