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Mandarin Oriental Palace, Luzern

Name: Mandarin Oriental Palace, Luzern
Address: Haldenstrasse 10, Luzern, CH

★★★★★·9.4/ 10Excellent

MMandarin Oriental·Fans of M.O.·Hotels

📍Haldenstrasse 10 · Luzern ↗

📞+41415881888·Official site ↗

23 rooms· Check-in 03:00 PM / out 12:00 PM

Electric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningLift / ElevatorLuggage storageAll 73 facilities +

Review

Official

Indulge in a rejuvenating spa treatment, including massages, at this Belle Époque hotel. Maintain your fitness routine at the 24-hour fitness center or unwind in the sauna. The hotel offers concierge and wedding services, plus a grand ballroom for special events. Dine at one of the four onsite restaurants, including Quai 10, or enjoy 24-hour room service. A coffee shop/cafe provides snacks, and a bar/lounge offers evening drinks. Buffet breakfast is available daily (fee applies). Business travelers appreciate the 24-hour business center, express check-in, and check-out. With 4725 square feet of event space, including four meeting rooms, the hotel caters to conferences and gatherings. Self-parking is available (fee applies). Each of the 136 individually decorated guest rooms features a complimentary minibar, a flat-screen television with satellite channels, a private bathroom with complimentary toiletries and a hairdryer, a safe, and a desk. The hotel is conveniently located near Lucerne's main attractions, including the Lake Side Promenade, Grand Casino Lucerne, and Hofkirche.

Guest scores & sentiment

From 297 guest reviews · multi-source · as of 2026-07-18

Guests praise lake views, renovated luxury, and staff service. Complaints focus on bed comfort, spa noise, slow restaurant service, and high parking fees.

Dimension scores · cross-source

Location9.9

Cleanliness9.5

Facilities9.4

Surroundings9.4

Service9.3

Value9.1

＋ PraisedStunning lake views & prime location · Exceptional & personalized staff service · Modern, comfortable rooms with high-quality amenities · High-quality dining & elaborate breakfast

－ ComplaintsUncomfortable joined beds & limited storage in some rooms · Occasional slow service response & operational oversights · Lack of quiet enforcement in wellness area · Minor facility issues like safe/door/valet

KEYRecommended for lake view seekers. Book lake-view rooms, avoid joined beds if sensitive, and check parking/dining fees.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transport convenience?＋

The hotel boasts a prime location near Lake Lucerne and the Lion Monument, scoring 9.9/10 for location. Guests highly praise the setting, and a paid shuttle to Zurich Airport is available.

policyWhat are the check-in/check-out times, and are children and pets allowed?＋

Standard check-in is at 15:00 and check-out at 12:00. Children and pets are welcome. The hotel offers contactless check-in, cashless payment, and luggage storage for convenience.

coupleIs this hotel suitable for couples? What are the highlights?＋

Highly recommended for couples. 136 guest reviews highlight stunning lake-view terraces, modern luxury rooms, and personalized service, making it ideal for anniversaries or honeymoons.

familyWhat family-friendly facilities and services are available, and what should we note?＋

The hotel offers kid meals, welcome amenities, and extra beds in spacious rooms. However, note there is no indoor pool, and some guests reported occasional breakfast organization issues or limited late-night room service.

diningHow is the quality of dining and service at the hotel?＋

Dining quality is highly praised, with a service dimension score of 9.3. While staff are commended for professionalism, some guests note slower restaurant service, suggesting off-peak dining or advance requests.

roomHow are the guest rooms and facilities? What are the main pros and cons?＋

Recently renovated rooms feature luxurious facilities (score 9.4) and excellent cleanliness (9.5). Some units offer balconies and free toiletries. Main drawbacks include occasional bed discomfort and limited storage, so specify preferences when booking.

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Room types · 18

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Lake View Tower Suite

1 × Sofa bed70 ㎡up to 5

Featuring free toiletries and bathrobes, this suite includes a private bathroom with a bath and a shower. The spacious suite features a tea and coffee maker, a safe deposit box and a balcony. The unit has 2 beds.

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Lake View Suite with Terrace

1 × Extra-large double bed (Super-king size)57 ㎡up to 4

The spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The suite provides a tea and coffee maker, a safe deposit box and a balcony. The unit offers 1 bed.

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Lake View Suite with Balcony

1 × Extra-large double bed (Super-king size)56 ㎡up to 4

Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath and a shower. The spacious suite provides a tea and coffee maker, a safe deposit box and a balcony. The unit offers 1 bed.

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Panoramic Junior Suite

1 × Extra-large double bed (Super-king size)52 ㎡up to 3

The spacious suite provides a tea and coffee maker, a safe deposit box and a balcony. The unit offers 1 bed.

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Lake View Junior Suite with Balcony

1 × Extra-large double bed (Super-king size)50 ㎡up to 3

Featuring free toiletries and bathrobes, this suite includes a private bathroom with a bath and a shower. The suite features a tea and coffee maker, a safe deposit box and a balcony. The unit has 1 bed.

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Mandarin Room

2 × Twin bed / 1 × Extra-large double bed (Super-king size)50 ㎡up to 3

Providing free toiletries and bathrobes, this triple room includes a private bathroom with a shower. The triple room provides a tea and coffee maker and a safe deposit box. The unit offers 3 beds.

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Accessible - Lake View Junior Suite

2 × Twin bed / 1 × Extra-large double bed (Super-king size)47 ㎡up to 3

Providing free toiletries and bathrobes, this triple room includes a private bathroom with a shower. The triple room provides a tea and coffee maker and a safe deposit box. The unit offers 3 beds.

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Lake View Junior Suite

1 × Extra-large double bed (Super-king size)47 ㎡up to 3

Offering free toiletries and bathrobes, this suite includes a private bathroom with a shower. The suite offers a tea and coffee maker and a safe deposit box. The unit has 1 bed.

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Lake View Suite

1 × Extra-large double bed (Super-king size)47 ㎡up to 4

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Lake View Junior Suite with Terrace

1 × Extra-large double bed (Super-king size)45 ㎡up to 2

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Deluxe Lake View Room with Balcony

2 × Twin bed / 1 × Extra-large double bed (Super-king size)37 ㎡up to 2

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower. The spacious double room features a tea and coffee maker, a safe deposit box and a balcony. The unit has 3 beds.

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Deluxe Lake View Room with Terrace

2 × Twin bed / 1 × Extra-large double bed (Super-king size)37 ㎡up to 2

The spacious double room offers a tea and coffee maker, a safe deposit box and a balcony. The unit offers 3 beds.

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Deluxe Lake View Room

2 × Twin bed / 1 × Extra-large double bed (Super-king size)36 ㎡up to 2

Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower. The double room provides a tea and coffee maker and a safe deposit box. The unit offers 3 beds.

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Superior Lake View Room with Balcony

2 × Twin bed / 1 × Extra-large double bed (Super-king size)30 ㎡up to 2

Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower. The spacious double room offers a tea and coffee maker, a safe deposit box and a balcony. The unit has 3 beds.

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Superior Lake View Room with Terrace

2 × Twin bed / 1 × Extra-large double bed (Super-king size)30 ㎡up to 2

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Accessible - Superior Room

2 × Twin bed / 1 × Extra-large double bed (Super-king size)29 ㎡up to 2

Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower. The double room offers a tea and coffee maker and a safe deposit box. The unit has 3 beds.

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Superior Lake View Room

2 × Twin bed / 1 × Extra-large double bed (Super-king size)29 ㎡up to 2

Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower. The double room provides a tea and coffee maker and a safe deposit box. The unit offers 3 beds.

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Superior Room

2 × Twin bed / 1 × Extra-large double bed (Super-king size)25 ㎡up to 2

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower. The double room features a tea and coffee maker and a safe deposit box. The unit has 3 beds.

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Nearby & map

DiningSights

Colonnade

french · ★★ Michelin

€€€€

Dating back to 1906, the Mandarin Oriental, situated on the lakeshore, is certainly a stylish setting in which to dine. This restaurant exudes the charm of yesteryear with contemporary elegance. With wonderful Art Nouveau light fittings hanging from the high ceiling, striking marble columns and an almost floor-to-ceiling glazed wine cabinet, the interior is a sight to behold. Chef Gilad Peled and his enthusiastic team showcase their modern take on French cuisine – take, for example, the sweetbreads with peas, asparagus, morels and wild garlic. There are two tasting menus, which can comprise th

Minamo

japanese · ★ Michelin

€€€€

This restaurant with a counter-dining concept brings a slice of Japan to the exclusive Mandarin Oriental, with its pared-back Far Eastern decor and an eight-course traditional Japanese omakase menu served to all diners at the same time. From your comfortable seat at the counter, you can watch, for example, as various nigiri are prepared before your eyes. The accompanying sake pairing is particularly enticing. And don't hesitate to ask any burning questions you may have – the chef and the competent front-of-house team will gladly provide answers and do their best to make your evening enjoyable.

14m

Lucide

Contemporary, Classic Cuisine · ★ Michelin

€€€€

This place ticks all the boxes! In a central location right by Lake Lucerne, on the first floor of the Culture and Congress Centre, it commands fantastic views of the lake and the city. It boasts a stylish and chic interior. Furthermore, the large, friendly team provides proficient service. And then there's the food: By enlisting Maximilian Huber, previously chef at Munich's mural farmhouse, they have brought in a master at elevating regional cuisine with delicate precision. Proximity to producers and the quality of the ingredients play an important role. The precise technique and balance of f

798m

Maihöfli by UniQuisine

Creative, Innovative · ★ Michelin

€€€

Chef Robert Steuri heads up the kitchen of this lovely restaurant at a remove from the city centre. In the evening, he and his dedicated team showcase precise craftsmanship and top-notch ingredients in two five- or seven-course set menus, one of which is vegan. A marriage of elegance and bold flavours, the dishes are carefully composed and thoughtfully balanced – intricate without ever feeling overworked. A fine example is the duck with red cabbage, chestnut and orange. At lunchtime, the set menu is shorter, comprising three or four courses. Diners enjoy professional and well-attuned service i

1.3km

de MATOS

Creative · ★ Michelin

€€€

In a prime Old Town location right by the River Reuss, this couple – Oscar de Matos and Nadine Baumgartner – run their restaurant, which has a tastefully modern bistro vibe with a relaxed feel and an open kitchen. Made from top-quality ingredients, the dishes are brimming with personality – bold, creative and out of the ordinary, characterised by an intense interplay of acidity and contrasts. Think kohlrabi with Nashi pear, buttermilk and chipotle ketchup, or halibut with walnut, parsnip, Chasselas grapes and sauerkraut beurre blanc. "Unusual, but down-to-earth and with a pinch of punk" is how

1.4km

Sonnenberg le soir

French, International · ★ Michelin

€€€

As well as the prospect of the magnificent view of Rigi, Pilatus, Lake Lucerne and Bürgenstock, here you can look forward to Luca Haase's creative set menu, served in the evening. The chef, who previously worked under Peter Knogl at Basel's Trois Rois, cooks up modern French cuisine with Japanese and Mediterranean influences, using excellent ingredients. Choose between the omnivore version of the set menu ("Land and Water") and the vegetarian "Field and Garden", each comprising three to five courses. Charming and expert service is provided by a front-of-house team headed up by restaurant manag

3.7km

Balm - Bistro

french · Bib

€€

The charmingly laid-back second restaurant of the Hotel Balm maintains the same culinary ambition as the first. Expect expertly crafted, flavoursome regional dishes rooted in classic French cuisine, such as a delicate creamy fennel soup or succulent braised veal breast with vegetables and celeriac-potato mash. Diners can choose between à la carte options and a set menu. Friendly and adept service. Lovely terrace.

3.8km

MOzern

International, Asian

€€€

This part of the Mandarin Oriental's culinary portfolio serves food all day. In addition to lunch and dinner, you can have breakfast and afternoon tea here – all in tasteful surroundings that combine a stylish, old-world feel with a brasserie atmosphere. The menu features international cuisine including classics like Angus beef tartare and raclette cheese burger, as well as Asian bar snacks such as crispy duck rolls. The bar serves an excellent assortment of drinks. Tip: Drop in at the Grand Casino next door.

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.

Mandarin Oriental Palace, Luzern

Guest scores & sentiment

Room types · 18

Lake View Tower Suite

Lake View Suite with Terrace

Lake View Suite with Balcony

Panoramic Junior Suite

Lake View Junior Suite with Balcony

Mandarin Room

Accessible - Lake View Junior Suite

Lake View Junior Suite

Lake View Suite

Lake View Junior Suite with Terrace

Deluxe Lake View Room with Balcony

Deluxe Lake View Room with Terrace

Deluxe Lake View Room

Superior Lake View Room with Balcony

Superior Lake View Room with Terrace

Accessible - Superior Room

Superior Lake View Room

Superior Room

Facilities · 73

Nearby & map