Guest scores & sentiment

From 76 guest reviews · multi-source · as of 2026-07-22

Guests praise the central location, comfortable beds, and whisky treats. Staff are friendly. Complaints focus on no breakfast, maintenance issues (mouldy showerheads, heating), noise on Saturdays, and awkward check-in via the bar.

Dimension scores · cross-source

Service9.6

Wi-Fi9.5

Location9.4

Cleanliness9.4

Rooms9.2

Facilities8.9

Value8.8

Surroundings8.8

＋ PraisedExcellent location · Comfortable beds · Friendly staff · Thoughtful room amenities

－ ComplaintsNo breakfast · Noise issues · Poor facility maintenance · Awkward check-in

KEYSuitable for those valuing location and comfort. Avoid Saturday nights due to noise. Manage expectations on facility condition and arrange own breakfast.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.

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Room types · 1

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Superior King or Twin Room

1 × Queen bed22 ㎡up to 2

This room has a king-size double or twin beds with a feather-top mattress, Egyptian cotton sheets and goose down duvet. It has a flat-screen TV, seating area and tea and coffee facilities.

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Facilities · 40

All facilities & services listed by the hotel (aggregated across sources).

Express check-in/check-outPacked lunchesParkingTerraceGrocery deliveriesKid mealsOutdoor furnitureStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFirst aid kit availableSanitized tableware & silverwareGuests can opt-out any cleaning services during stayShared stationery like menus, pens are removedPhysical distancing in dining areasFood delivered to guest roomProcess in place to check health of guestsAccess to health care professionalsScreens / Barriers between staff and guests for safetyFace masks for guests availableDelivered food - securely coveredThermometers for guests provided by propertyBroadcast Live sport eventsBingoInternet accessFishing nearbyExpress check-inConcerts/live showsSnack bar/deliVegetarian menu options availableWine release eventsFree wired internetGolfing on siteHorse riding nearbyNon-smoking roomsRestaurantNon-smoking throughout

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Nearby & map

Dining

1

The Hoebridge

Modern Cuisine

£££

This welcoming former inn represents a return home for its self-taught Chef-Owner, who grew up in this Scottish Borders village and even worked in this place as a youngster. After a stint in New York City, he and his partner are back to run The Hoebridge as a simple, stylish restaurant serving flavour-packed, internationally influenced dishes. Quality local ingredients form the basis of the dishes, which are carefully prepared with an ambitious touch. Ebullient service adds to the welcoming feel of it all.

5.2km

2

Provender

Modern British

££

Melrose is certainly one of the more attractive towns in the Scottish Borders and Provender, situated down a passageway just off the main street, has become a part of its fabric now. If you're celebrating, then be sure to kick off with some Cumbrae oysters, before choosing from the selection of straightforward dishes that put prime Scottish produce front and centre. Look out, in particular, for the great use of ingredients from the local estates and producers, be it fish from the North Sea or crab and scallops caught off the coast of Orkney.

5.6km

1

2

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.