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Swiss-Garden Hotel & Residences, Genting Highlands

★★★★★·8.6/ 10Recommended
·Hotels
2019 opened· 370 rooms· Check-in 3:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorAll 59 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at Swiss-Garden Hotel & Residences Genting Highlands. Maintain seamless communication using the complimentary Wi-Fi at hotel. For visitors traveling by automobile, complimentary parking is available. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as luggage storage and safety deposit boxes. At the hotel, utilize the on-site dry cleaning service and laundry service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes. During leisurely days and evenings, on-site amenities such as daily housekeeping enable you to fully enjoy your accommodation. Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors. For visitors wishing to smoke, designated smoking zones can be found. At Swiss-Garden Hotel & Residences Genting Highlands, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. At Swiss-Garden Hotel & Residences Genting Highlands, each visit offers an array of intriguing room configurations, featuring accommodations with separate living room and balcony or terrace, ensuring a distinct experience every time. Certain rooms boast in-room amusement features such as television and cable TV, offering guests an enjoyable stay. In select rooms within the hotel, a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar is available to cater to your requirements when desired. It is worth noting that certain guest bathrooms feature a hair dryer and toiletries for your convenience. Begin your day with a scrumptious on-site breakfast available each morning at Swiss-Garden Hotel & Residences Genting Highlands. Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the hotel. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. At Swiss-Garden Hotel & Residences Genting Highlands, they are committed to catering to your unique requirements. They offer a variety of meal choices, encompassing halal alternatives for those with special dietary preferences. Enjoy an entertaining evening with your fellow travelers at the hotel's karaoke rooms. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Conclude your holiday perfectly with a visit to massage, steam room and sauna on your final days. Be sure to drop by the pool at hotel at least once during your stay. Discover the fitness amenities at hotel to maintain your health and strength during your getaway.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise spacious, clean rooms with great views and friendly staff, plus a varied breakfast. Common complaints include long check-in queues, slow elevators, occasional AC leaks or noise, and missing room amenities.

Dimension scores · cross-source

Cleanliness8.6
Surroundings8.6
Facilities8.4
Location8.0
Service7.8
Value7.0
PraisedSpacious and clean rooms · Extensive breakfast selection · Strategic location · Full amenities (washer/kitchen)
ComplaintsLong check-in waits · Slow elevators · Poor soundproofing · Inadequate cleaning

KEYGood for families valuing space/views. Expect long queues at peak times and verify room amenities.

FAQ · grounded in hotel data & reviews

locationIs the hotel location and transportation convenient?
Location scores 8.0; guests note proximity to cable cars and malls. Plan for potential mountain traffic.
diningHow is the breakfast and dining selection?
Breakfast variety is praised. On-site restaurant and coffee shop available, though quality varies per reviews.
familyIs this hotel suitable for families with children?
Highly suitable. Features kids' playground, family rooms, and meals. 136 family guests praised spaciousness.
businessWhat is the experience like for business travelers?
Rooms are spacious and clean with heated pool/gym. However, some report slow elevators and poor phone response.
coupleCan couples enjoy good views?
Yes. Couples praised stunning views, especially of cable cars. Rooms are spacious, but check for maintenance issues.
roomHow are the room facilities and cleanliness?
Cleanliness scores 8.6; rooms are spacious and clean. Some report AC leaks, poor soundproofing, or missing items.
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