Name: Thermas Hotel Mossoró
Address: Av. Lauro Monte, 2001, Mossoró, BR

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Guest scores & sentiment

From 494 guest reviews · multi-source · as of 2026-07-05

Guests praise thermal pools, breakfast, and greenery. Complaints focus on aging facilities, poor Wi-Fi, hygiene issues, bad food quality, and inconsistent staff attitude.

Dimension scores · cross-source

Surroundings8.4

Facilities8.3

Cleanliness8.1

Rooms8.0

Value8.0

Service8.0

Location8.0

＋ PraisedExcellent thermal pools · Abundant breakfast · Friendly staff · Rich family entertainment

－ ComplaintsAging facilities/poor maintenance · Pool safety/hygiene issues · Slow/expensive dining service · Room hardware defects

KEYSuitable for leisure and families. Improve facility maintenance, pool management, and staff training.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?＋

Located just a 10-minute drive from downtown Mossoró, offering free Wi-Fi and parking for hassle-free travel.

diningWhat dining options are available?＋

Features three restaurants including Moinhos for Brazilian/international cuisine, a sushi bar, and Planeta Água by the pool, with highly praised abundant breakfast.

familyIs this hotel suitable for families?＋

Highly suitable with 12 pools with slides, a kayak lake, kids' club, and mini farm, making it a favorite for families.

facilityWhat are the main recreational facilities?＋

Features thermal hot springs, 12 pools, fitness center, tennis/squash courts, jogging track, and spa, set in beautiful greenery.

businessHow is the experience for business travelers?＋

Front desk service is praised, but aging rooms, poor soundproofing, musty smells, and unstable Wi-Fi may hinder business work.

roomWhat is the condition of the rooms?＋

Equipped with AC, LCD TV, and minibar, but some guests report aging facilities, socket failures, leaks, and bedding issues.

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Room types · 5

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Classic Double Room

1 × Twin bed / 1 × Double bed18 ㎡up to 3

This double room features a private bathroom, and air conditioning. This double room offers a flat-screen TV. The unit has 2 beds.

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Standard Double Room

1 × Twin bed / 1 × Double bed18 ㎡up to 3

This air-conditioned room features a 32" LCD cable TV, mini-bar, free Wi-Fi and a bathroom with a hairdryer and water heating.

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Standard Room

2 × Twin bed / 1 × Double bed18 ㎡up to 4

This air-conditioned room features a 32" LCD cable TV, mini-bar, free Wi-Fi and a bathroom with a hairdryer and water heating.

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Classic Room

1 × Double bedup to 3

1 Double Bed OR 1 Double Bed and 1 Twin BedEntertainment - 32-inch LCD TV with cable channelsFood & Drink - Room service (limited) and minibar (fees may apply)Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, desk, and phoneComfort - Air conditioning and daily housekeepingNeed to Know - No cribs (infant beds) available, bed sheets not availableNon-Smoking, pet friendly

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Standard Quadruple Room

1 × Double bed / 2 × Twin bedup to 4

1 Double Bed and 2 Twin BedsEntertainment - 32-inch LCD TV with cable channelsFood & Drink - Room service (limited) and minibar (fees may apply)Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, desk, and phone; cribs (free) available on requestComfort - Air conditioning and daily housekeepingNeed to Know - Bed sheets not availableNon-Smoking, pet friendly

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Facilities · 81

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableClubhouseFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLuggage storageSafety deposit boxFacilities for disabled guestsIroning servicePacked lunchesParkingPets allowedTable tennisSquashBoard games/puzzlesShuttle service (additional charge)Allergy-free roomKid mealsKids' outdoor play equipmentHeated poolEvening entertainmentEntertainment staffShallow endSpa/wellness center servicesBeauty ServicesManicurePedicureCoffee Shop on siteStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outGuests can opt-out any cleaning services during stayShared stationery like menus, pens are removedGuest room sealed after cleaningPhysical distancing in dining areasFood delivered to guest roomScreens / Barriers between staff and guests for safetyDelivered food - securely coveredThermometers for guests provided by propertyBroadcast Live sport eventsInternet accessJapanese gardenFitness facilities (surcharge)Fishing nearbyExercise/lap poolNo accessible shuttleConcerts/live showsClubhouseOffsite parking discounted rates availablePaddle boating nearbyPlayground on sitePool sun loungersPool toysReception hallBilliards or pool tableSecured parkingSelf parking (surcharge)Beach umbrellasSnack bar/deliSwimming nearbyTennis lessons on siteAccessible shuttleWater park access (surcharge)Water sports equipmentWater tubing nearbyFree wired internetFront desk (limited hours)GamesGarageFree pool cabanasHorse riding nearbyHousekeeping on requestNon-smoking roomsRestaurantRoom service