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深圳文华东方酒店

Mandarin Oriental, Shenzhen

★★★★★·9.2/ 10顶级
文文華東方酒店集團·Fans of M.O.·Hotels
2022 开业· 入住 03:00 PM / 退房 —
健身设施(需付费)附近的健康或美容水疗中心空调游泳池电梯行李寄存全部设施 · 49 +
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官方介绍

At Mandarin Oriental, Shenzhen, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Arrange your trips to and from the airport using the hotel's convenient transportation services booking. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service and luggage storage. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Mandarin Oriental, Shenzhen. Craving relaxation? In-room amenities such as 24-hour room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service and air conditioning to ensure your comfort and convenience. A number of rooms feature television for guest amusement and enjoyment. In certain rooms, the hotel offers visitors access to a refrigerator and mini bar. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and bathrobes, ensuring a comfortable stay for guests. An additional advantage for guests is the executive lounge, which offers an outstandingly cozy and excellently furnished environment for relaxation. A delightful breakfast is the perfect way to begin your day, and at Mandarin Oriental, Shenzhen, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At Mandarin Oriental, Shenzhen, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by paying a visit to massage and spa for ultimate relaxation. At Mandarin Oriental, Shenzhen, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

03

住客报告

一手入住报告 · 记录升房、早餐、延退等权益兑现情况。更多见「住客社区」。

Mandarin Oriental, Shenzhen · 住客入住报告(2026年3月)

  • 酒店升级政策执行严格,客房与套房升级不互通。
  • 服务意识参差不齐,员工培训与授权不到位,停车报备流程繁琐。
  • 东湾餐厅口味油腻偏咸,上菜节奏过快,整体餐饮体验欠佳。
  • 硬件动线设计繁琐,需多次换乘电梯,日常出入极度消耗耐心。
2026-03-25

****7634b · 2026-03-25 · 原文 ↗

Mandarin Oriental, Shenzhen · 住客入住报告(2023年5月)

  • FHR预定,主动知会包含2份早餐
  • FHR预定可延迟到4PM退房
  • FHR的$100抵扣餐饮消费¥630,感觉汇率好差
  • 预定的乞丐房,据说是升级了,但是没感觉到有任何升级。
2023-05-16

HenryTrip · 2023-05-16 · 原文 ↗

查看全部 2 篇住客报告 →
04

住客评分与口碑

基于 232 条住客评论汇总 · 多源覆盖 · 更新于 2026-07-12

住客高度赞誉卓越服务、高空景观及餐饮品质,员工个性化关怀备受好评。主要不满集中于泳池泳帽收费、部分设施维护瑕疵(如窗户清洁、门窗故障)及个别员工英语能力不足。

维度评分 · 跨来源加权

位置9.8
服务9.7
清洁9.7
性价比9.6
设施9.4
环境9.4
+ 住客称赞服务贴心专业 · 高空夜景绝美 · 餐饮出品优秀 · 员工个性化关怀
- 住客抱怨泳池泳帽强制收费 · 部分设施小瑕疵(门窗/卫生死角) · 性价比争议 · 部分员工英语沟通障碍

KEY适合追求高品质服务、景观及美食的旅客。需注意泳池泳帽需自费,预订时可确认设施维护状况。

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