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The Wallace

★★★★·9.4/ 10Excellent
·Hotels
Check-in 03:00 PM / out 12:00 PM
Proposal/romance packages availableElectric car charging stationFireplace in lobbyHealth or beauty spa nearby24-hour front deskLuggage storageAll 44 facilities +
Review
Official

This newly renovated hotel is situated in a quintessential New York neighborhood of the Upper West side, 5 minute walking distance to Central Park. A total of 124 over-sized accommodations with resindetial comforts and modern amenities The Wallace is perfect for a night or for a week. The hotel offers complimentary Wi-Fi and a state-of-the-art fitness center. Communal areas are wheelchair accessible at this hotel. Some services of The Wallace may be payable.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the prime location, spacious clean rooms, and exceptional staff service. Main complaints cite the lack of breakfast and room service, along with occasional front desk mismanagement and communication errors.

Dimension scores · cross-source

Cleanliness9.9
Location9.7
Service9.6
Surroundings9.4
Value9.4
Facilities9.1
PraisedFriendly and professional staff · Prime and quiet location · Spacious and clean rooms · Frequent room upgrades
ComplaintsRude staff members · Poor soundproofing · Inconsistent AC temperature · No breakfast

KEYIdeal for travelers valuing location and service. Note the absence of breakfast and room service; verify booking details to avoid service lapses.

FAQ · grounded in hotel data & reviews

locationHow is the location of The Wallace hotel? What are the main attractions nearby?
The hotel boasts an excellent location with a 9.7 rating, praised for being near Central Park, Beacon Theater, and Broadway, offering easy access to major airports.
diningDoes the hotel offer breakfast or room service?
No, the hotel does not provide breakfast or room service, which is a common complaint among guests.
roomWhat are the facilities and cleanliness like in the guest rooms?
Rooms are spacious, clean, and modern with a 9.9 cleanliness score, featuring 49-inch TVs and espresso makers, though some guests noted insufficient outlets.
serviceHow is the level of service at the hotel?
Service is highly rated (9.6) with enthusiastic staff and frequent upgrades, though some guests reported occasional front desk mismanagement and communication errors.
familyIs this hotel suitable for families with children?
No, the hotel policy explicitly states that children are not allowed to stay.
coupleAre there any special features or advantages for couples staying here?
It is ideal for couples, offering proposal packages, a lobby fireplace, and a quiet atmosphere, with high praise for its prime location.
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