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The Mark

★★★★★·9.4/ 10Excellent
·Hotels
Express check-outFitness facilitiesFree bicycles on site24-hour front deskLuggage storageExpress check-in/check-outAll 39 facilities +
Review
Official

Situated on one of the Upper East Side's best blocks, surrounded by New York's premier museums, shops, and restaurants, and the splendor of Central Park, The Mark not only surrounds you in luxury and style, but it also places you at the epicenter of Manhattan's social and cultural riches. The Mark is housed, as it has always been, in a beautiful 1927 landmark building at the corner of 77th Street and Madison Avenue. Inside, The Mark has been completely reimagined for the 21st century. Newly reborn, it combines old-world comfort, avant-garde design, up-to-the-minute technologies, and an unprecedented level of personal service to create a premier five-star hotel experience.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise exceptional service, prime location, and luxurious bathrooms. Complaints focus on inconsistent room conditions (e.g., poor sofa beds, AC issues), variable dining quality, and unclear upgrade policies.

Dimension scores · cross-source

Cleanliness9.6
Location9.6
Service9.4
Facilities9.4
Surroundings9.4
Value8.6
PraisedExceptional personalized service · Prime location near Central Park · Pet-friendly amenities · Spacious and comfortable rooms
ComplaintsCrowded bar seating · Wi-Fi connectivity issues · Poor dining reservation experience · Occasional booking errors or service oversights

KEYIdeal for service-focused travelers. Verify room specifics to avoid noise or poor amenities; maintain reasonable expectations for dining.

FAQ · grounded in hotel data & reviews

locationHow is the location of The Mark Hotel? What amenities are nearby?
Located in the heart of NYC near Central Park, it scores 9.6/10 for location based on 205 reviews, offering convenient access to city attractions.
serviceWhat is the level of customer service here?
Service scores 9.4/10, with guests praising exceptional personalized care and butler-style attention. A 99% recommendation rate reflects its reliability.
roomHow are the room facilities and comfort?
Rooms feature premium bedding and luxurious bathrooms, scoring 9.6/10 for cleanliness. However, some guests note outdated facilities or poor sofa beds in certain categories.
diningWhat dining options are available, and how is the quality?
Offers The Mark Restaurant, two bars, and room service with a daily continental breakfast (surcharge). Quality can vary, so advance booking is recommended.
coupleIs this hotel suitable for couples?
Highly rated by 47 couples for exceptional service, pet-friendly amenities, and a warm atmosphere. Note that bars can be crowded and Wi-Fi may be weak at times.
familyIs the hotel family-friendly? Are there child facilities?
While officially children are not allowed, 38 family guests noted child-friendly amenities like kitchens and pet policies. However, occasional booking errors or missing items were reported.
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