Name: Santa Fe
Address: colon y sucre direccion principal, Otavalo, EC

04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests frequently praised clean rooms, comfortable beds, convenient location, and generally friendly staff. Breakfast received positive remarks for variety, though restocking was inconsistent. Main complaints centered on the pool being closed or unclean, occasional unfriendly front desk service, parking difficulties, and unclear fees. Overall rating reflects a solid but uneven experience.

Dimension scores · cross-source

Cleanliness9.0

Rooms8.9

Wi-Fi8.8

Location8.7

Facilities8.6

Service8.4

Value8.2

＋ PraisedClean and bright rooms · Impressive breakfast · Comfortable beds · Friendly staff

－ ComplaintsPool closed without notice · Rude or unfriendly staff · Inconvenient parking/fees · Breakfast items running out

KEYSuitable for travelers prioritizing cleanliness, bed comfort, and breakfast quality. Verify pool availability, parking policies, and extra fees before booking. Those sensitive to service consistency may want to manage expectations.

FAQ · grounded in hotel data & reviews

locationIs the hotel conveniently located? What transport or tour assistance is available?＋

The location scores 8.7, with guests frequently praising its convenience. The hotel offers a tour desk, concierge service, and airport transfers to help plan local excursions.

diningHow is the breakfast variety and availability? What dining options are on site?＋

Breakfast variety is well-received, though restocking can be inconsistent at certain times. Guests can also dine at the on-site coffee shop, snack bar, or order room service.

roomWhat are the room amenities and popular room types?＋

Rooms score 8.9 with a 9.0 cleanliness rating. Standard amenities include a desk, TV, private bathroom, free toiletries, and fridge. King and Queen twin rooms are the most popular choices.

serviceHow is the front desk and overall service quality? Are there any drawbacks?＋

Service scores 8.4. While many guests praise friendly staff, some report blunt front desk attitudes and unclear fee explanations. A 24-hour front desk and concierge are available.

facilityIs the pool and leisure facility currently open?＋

Facilities score 8.6. Guests frequently note the pool is closed or has water quality issues, so please confirm availability with the front desk. A city-view terrace and pet-friendly policy are available.

policyWhat are the check-in and checkout times? Are children and pets allowed?＋

Check-in is at 12:00 and checkout at 10:00. Children and pets are welcome, with family rooms available. Services like luggage storage, ironing, and on-request housekeeping are also offered.

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Room types · 4

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Deluxe Double Room

2 × Twin bed4 ㎡up to 3

Featuring free toiletries, this double room includes a private bathroom with a walk-in shower and a bath. This double room has a mini-bar, parquet floors and a TV with cable channels. The unit has 2 beds.

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Single Room with Private Bathroom

1 × Twin bed4 ㎡up to 2

Offering free toiletries, this single room includes a private bathroom with a walk-in shower and a bath. This single room has a mini-bar, parquet floors and a TV with cable channels. The unit has 1 bed.

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Triple Room with Private Bathroom

1 × Twin bed / 2 × Double bed4 ㎡up to 4

Offering free toiletries, this triple room includes a private bathroom with a walk-in shower and a bath. This triple room features a mini-bar, parquet floors, a TV with cable channels and city views. The unit offers 3 beds.

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Twin Room, Multiple Beds

2 × Twin bedup to 2

2 Large Twin BedsFeatures a private balcony Internet - Free WiFi Entertainment - Flat-screen TV with cable channelsFood & Drink - Room serviceSleep - A down duvet and blackout drapes/curtains Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Desk, phone, and iron/ironing board (on request)Comfort - Daily housekeepingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-Smoking

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Facilities · 37

All facilities & services listed by the hotel (aggregated across sources).

Guest education on local ecosystems and cultureFamily roomsSafety deposit boxIroning servicePets allowedTerraceConcierge serviceCoffee Shop on siteStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasFire extinguishersFirst aid kit availableSanitized tableware & silverwareGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningPhysical distancing in dining areasFood delivered to guest roomCCTV outside propertyProcess in place to check health of guestsScreens / Barriers between staff and guests for safety24-hour securityNo accessible train station shuttleSnack bar/deliAirport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Accessible train station shuttleFront desk (limited hours)Guest education on local ecosystems and cultureHousekeeping on requestRoom serviceTour desk