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Pan Pacific Suzhou

Name: Pan Pacific Suzhou
Address: No.259 Xinshi Road, Suzhou, CN

★★★★★·9.3/ 10Excellent

PPan Pacific Hotels & Resorts·GHA DISCOVERY·Hotels

📍No.259 Xinshi Road · Suzhou ↗

📞+86 512 6510 3388

1999 opened · 2022 renovated· 336 rooms· Check-in 03:00 PM / out 12:00 PM

Offsite parking discounted rates availableClubhouseFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsAll 77 facilities +

Review

Official

Surrounded by nature and local culture, Pan Pacific Suzhou is a luxury hotel tailored to your needs. Incorporate comfort into your holiday plans by booking a stay with us today.

Guest scores & sentiment

From 316 guest reviews · multi-source · as of 2026-07-09

Guests praise the garden, free Panmen access, and service. Criticisms focus on dated rooms, confusing layout, weak WiFi, and occasional service lapses.

Dimension scores · cross-source

Facilities9.2

Cleanliness9.0

Value8.9

Service8.9

Location8.8

Rooms8.5

＋ PraisedBeautiful environment, free Panmen access · Enthusiastic and attentive staff · Excellent Hanfu experience and photography · Rich and delicious breakfast

－ ComplaintsSudden hot water outage in Nov · Some facilities feel outdated · Disputes over laundry room usage · Minor hygiene issues in some rooms

KEYIdeal for garden lovers. Expect dated rooms, potential navigation issues, and weak WiFi.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?＋

Adjacent to Panmen Scenic Area with free access for guests. It offers a tranquil, culturally rich environment near traditional gardens.

diningHow is the breakfast? What are the options?＋

Highly praised for its excellent variety and taste. The hotel features three upscale restaurants offering authentic Chinese cuisine and noodles.

familyIs it suitable for families with children? Are there kid-friendly facilities?＋

Ideal for families due to its unique gardens, free Panmen access, and Hanfu experiences. Offers kid meals, family rooms, and pools.

businessIs it convenient for business travel? Are there meeting rooms?＋

Offers a quiet, elegant environment. While large meeting rooms aren't listed, it provides concierge, fax/copy services, and efficient check-in/out.

coupleHow is the experience for couples? Are the rooms comfortable?＋

Couples love the romantic gardens and spacious rooms. However, some rooms feel dated, and the maze-like layout can be confusing.

roomWhat is the condition of room facilities? Is WiFi good?＋

Rooms are spacious and clean with AC and soundproofing. However, some facilities feel dated, and WiFi signals can be weak in certain areas.

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Room types · 19

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Two Bedroom Executive Suite

1 × Queen bed110 ㎡up to 6

The room provides free Wi-Fi internet access, a bathrobe, air conditioning and electric kettle.

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Premier Balcony Suite

1 × Queen bed68 ㎡up to 3

The room provides free Wi-Fi internet access, a bathrobe, air conditioning and electric kettle.

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RoomDeluxe Suite

Deluxe Suite

1 × Extra-large double bed (Super-king size)64 ㎡up to 3

The room provides free Wi-Fi internet access, a bathrobe, air conditioning and electric kettle.

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Family Suite

1 × Twin bed / 1 × Queen bed64 ㎡up to 3

The hot tub is the standout feature of this suite. The spacious suite has 1 bedroom and 2 bathrooms with a walk-in shower and free toiletries. The kitchen features kitchenware, a microwave and an electric kettle. The suite features air conditioning, soundproof walls, a dining area, a wardrobe, as well as a TV with satellite channels. The unit has 2 beds.

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Family Two Bedrooms

2 × Queen bed64 ㎡up to 6

This quadruple room features a hot tub. The spacious quadruple room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a bath. The quadruple room's kitchen, which features kitchenware and a microwave, is available for cooking and storing food. The quadruple room offers a TV with satellite channels, a wardrobe, a safe deposit box and an electric kettle. The unit offers 2 beds.

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Deluxe Family Room

1 × Sofa bed / 1 × Queen bed36 ㎡up to 3

Guests will have a special experience as the family room features a hot tub. The air-conditioned family room provides a TV with satellite channels, soundproof walls, a wardrobe and a safe deposit box. The unit offers 2 beds.

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Premier Balcony King

1 × Extra-large double bed (Super-king size)36 ㎡up to 3

Guests will have a special experience as this double room features a hot tub. The spacious double room offers air conditioning, soundproof walls, a balcony with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

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Premier Balcony Twin

2 × Twin bed36 ㎡up to 3

This twin room's special feature is the hot tub. The twin room provides air conditioning, soundproof walls, a balcony with garden views, as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds. Extra beds are not allowed in this room.

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Standard Triple Room

1 × Twin bed / 1 × Queen bed36 ㎡up to 3

This triple room's special feature is the hot tub. The spacious triple room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a bath. The triple room offers a wardrobe, a safe deposit box, an electric kettle, as well as a TV with satellite channels. The unit offers 2 beds.

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Deluxe King

1 × Extra-large double bed (Super-king size)32 ㎡up to 3

The room provides free Wi-Fi internet access, a bathrobe, air conditioning and electric kettle.

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Deluxe Twin

2 × Twin bed32 ㎡up to 3

The room provides free Wi-Fi internet access, a bathrobe, air conditioning and electric kettle.

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King Room

1 × Extra-large double bed (Super-king size)32 ㎡up to 4

This double room's standout feature is the hot tub. The spacious air-conditioned double room offers a TV with satellite channels, soundproof walls, a wardrobe and a safe deposit box. The unit offers 1 bed.

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Premier King

1 × Extra-large double bed (Super-king size)32 ㎡up to 3

The room provides free Wi-Fi internet access, a bathrobe, air conditioning and electric kettle.

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Premier Twin

2 × Twin bed32 ㎡up to 3

The room provides free Wi-Fi internet access, a bathrobe, air conditioning and electric kettle.

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Premier View King

1 × Queen bed32 ㎡up to 3

This double room's special feature is the hot tub. The spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a bath. The double room offers a wardrobe, a safe deposit box, an electric kettle, a TV with satellite channels, as well as garden views. The unit offers 1 bed.

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garden_viewPremier View Twin

Premier View Twin

2 × Twin bed32 ㎡up to 3

This twin room features a hot tub. The spacious air-conditioned twin room features a TV with satellite channels, soundproof walls, a wardrobe, a safe deposit box as well as garden views. The unit has 2 beds.

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Pagoda Suite

1 × Queen bedup to 2

The unit has 1 bed.

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Family King Room

1 × King bedup to 3

1 King BedInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 47-inch flat-screen TV with satellite channelsFood & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Bathtub or shower, bathrobes, and slippersPractical - Safe, phone, and wardrobe or closet; cribs (free) available on requestComfort - Air conditioning and daily housekeepingNeed to Know - No rollaway/extra beds availableNon-Smoking

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Premier King Grande

1 × King bedup to 4

1 King BedInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 47-inch flat-screen TV with satellite channelsFood & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Bathtub or shower, bathrobes, and slippersPractical - Safe, phone, and wardrobe or closet; rollaway beds (surcharge) and cribs (free) available on requestComfort - Air conditioning and daily housekeepingNon-Smoking

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Nearby & map

DiningSights

Pingjiangsong

Jiangsu Cuisine · ★ Michelin

¥¥¥¥

Tucked away in the Pingjiang historic quarter, this restaurant was remodelled from an ancient mansion encompassing the quintessence of classical Suzhou garden and architecture. Similarly, the season-driven menu is based heavily on Suzhou culinary traditions, enlivened by modern twists. Mantis shrimps with soft roe are dressed in fermented rice lees marinade and topped with caviar. The duck soup with ham and fox nuts presents rich flavours and deep umami.

2.9km

Liu Jia You Meng Mei

Dim Sum · Bib

This wonton shop doubles as a cultural hub for Kunqu opera lovers – the owner is a Kunqu singer and named the shop after a character he plays in The Peony Pavillion. The room is dotted with opera photos, memorabilia and sheet music written in ancient Chinese notation. As for the score, the wontons are generously stuffed with an array of fillings, such as the signature abalone and pork variety, and served in a flavourful broth drizzled in scallion oil.

1.3km

Gusu Fusion

Cantonese, Jiangsu Cuisine · Bib

This Cantonese chef champions a fusion menu that melds Suzhou and Cantonese influences, ranging from timeless classics to painstaking heritage recipes. Nanjing-style braised goose is steeped in an aromatic marinade with over 30 types of herbs for hours. The mandarin fillet golden chrysanthemum fish is meticulously sliced and deep-fried. Everything is made to order so expect to wait. A limited number of private rooms require booking well in advance.

1.4km

A Cheng

Jiangsu Cuisine · Bib

¥¥

With a red façade and a cheeky sculpture of a ‘squirrel’ mandarin fish by its door, you cannot fail but notice A Cheng. Since 1999, it has been famous not only for fish, but also Suzhou classics like sweet and sour pork ribs – tender pork in a tangy sauce with spot-on acidity. The sautéed white assortment delivers varied textures with pork tripe, chicken, bamboo shoot and shrimps, while the peppery kick brings out the umami.

1.7km

Tong De Xing (Jiayu Fang)

Noodles · Bib

Red columns, tiled roofs and lanterns evoke the quintessence of Chinese architecture. On the menu, Suzhou noodles take centre stage, with Fengzhen-style pork noodles being a highlight (available May-Oct only). The white broth is loaded with umami and homemade wine lees impart depth and sweetness. In winter, try the braised pork noodles in a soy-based broth, and sautéed matsutake mushroom. Round off your meal with osmanthus fox nut sweet soup.

2.2km

Wan Tai Xing

Noodles · Bib

A whitewashed two-storey building with a tiled roof is home to this reincarnation of a noodle stall founded in 1931. The delightfully ornate interior pays homage to traditional Chinese decor. Suzhou noodles are either served in a soy-based or clear broth, or tossed in sauces. There are tens of toppings to choose from – if in doubt, go for any of the popular combinations. The shrimp trio with shrimps, their roe and tomalley is too good to be missed.

2.5km

Ya Ba Sheng Jian (Wenjia An)

Dim Sum · Bib

This shop has been selling pan-fried buns for over two decades. Now with a pair of branches in town, it is a household name beloved by locals. The queue may be off-putting, but rest assured that the buns – with fluffy dough, crispy bases and soupy fillings – are well worth the wait. The pork version may be hugely popular, but the vegan buns with Indian aster and dried tofu are incredibly aromatic. Try the taro balls in osmanthus sweet soup, too.

3.0km

Yu Mian Tang (Nanxin Road)

Noodles · Bib

The brand, dating back to 1876, was reopened on the same spot in 2019 by a descendant of the founder. The traditional Chinese façade is chic and striking; the room decorated with lanterns boasts canal views. The custom-made noodles work well with broth jazzed up by dried scallops. In summer, the shrimp-trio noodles are the must-try – springy shrimps with shrimp roe and tomalley make for an umami extravaganza. In winter, try the crab roe version.

3.1km

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.

Pan Pacific Suzhou

Guest scores & sentiment

Room types · 19

Two Bedroom Executive Suite

Premier Balcony Suite

Deluxe Suite

Family Suite

Family Two Bedrooms

Deluxe Family Room

Premier Balcony King

Premier Balcony Twin

Standard Triple Room

Deluxe King

Deluxe Twin

King Room

Premier King

Premier Twin

Premier View King

Premier View Twin

Pagoda Suite

Family King Room

Premier King Grande

Facilities · 77

Nearby & map