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The Alana Surabaya

★★★★·8.7/ 10Recommended
·Hotels
2013 opened· 162 rooms· Check-in 02:00 PM / out 12:00 PM
Offsite parking discounted rates availableClubhouseFitness facilities (surcharge)Air conditioningSwimming poolLift / ElevatorAll 38 facilities +
Review
Property information · Hotelbeds

The Alana Surabaya is a four-star hotel that combines design, pleasure and comfort. Less than 20 minutes from Juanda International Airport and close to the city's main business areas. The hotel is also in close proximity to the Jatim International Exhibition Center, shopping centres and the toll road to Sidoarjo and Gresik. The hotel features 162 beautifully appointed guestrooms, each including a shower, a minibar and complimentary wireless internet access, as well as air conditioning.

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Guest scores & sentiment

From 340 guest reviews · multi-source · as of 2026-07-08

Guests praise the convenient location, spacious rooms, and friendly staff, with varied breakfast options. Common complaints include aging facilities, odors or equipment issues in rooms, inconsistent breakfast quality, and parking/pool concerns.

Dimension scores · cross-source

Surroundings9.2
Cleanliness8.8
Facilities8.7
Rooms8.6
Service8.5
Value8.4
Location8.3
+ PraisedSpacious and clean rooms · Friendly and helpful staff · Delicious and varied breakfast · Free minibar provided
- ComplaintsLimited parking space · Smoke smell in rooms · Drainage issues · Pool water too cool

KEYSuitable for business and families. Check room details beforehand. Note parking guidance and pool hygiene.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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