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Casa del Balam Merida

★★★★★·8.4/ 10Recommended
·Hotels
Health or beauty spa nearbyAir conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageAll 58 facilities +
Review
04

Guest scores & sentiment

From 280 guest reviews · multi-source · as of 2026-07-23

Guests praise the central location, friendly staff, and colonial charm. Major complaints involve outdated facilities, AC issues (leaks/poor cooling), pool closures for maintenance, and severe booking cancellations.

Dimension scores · cross-source

Location9.5
Service8.5
Rooms8.2
Cleanliness8.2
Surroundings8.2
Value7.9
Facilities7.6
Wi-Fi7.3
+ PraisedExcellent central location · Friendly staff attitude · High-quality breakfast · Colonial-style courtyard ambiance
- ComplaintsAC failure or poor performance · Unreliable hot water supply · Outdated facilities needing maintenance · Pool closed or under maintenance

KEYSuitable for culture seekers. Expect aging facilities, verify pool status, and be cautious of potential booking cancellations.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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